Jaclyn Sommer
Winnipeg,Manitoba
Summary
Proven Service Manager/Server with a track record of enhancing customer service at Ben & Florentine's through effective problem-solving and team leadership. Skilled in multitasking and organization, adept at transforming escalated customer complaints into loyalty opportunities. Successfully trained and supervised a service staff, significantly improving service delivery and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Manager/Server
Ben & Florentine's
07.2020 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Bartender/Server
Winn City Pub
10.2017 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
Languages
English
Full Professional
Certification
Food and Health Safety Certificate
Serving It Safe Certificate
Timeline
Service Manager/Server
Ben & Florentine's
07.2020 - Current
Bartender/Server
Winn City Pub
10.2017 - 02.2024
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