JACLYN ROTELLA
Maple Ridge,BC
Summary
Experienced police dispatcher with over 10 years of dedicated service, seeking a new career path aligned with values, passions, and long-term goals. Self-motivated professional with exceptional time management, multitasking, and prioritizing skills. Great communicator who genuinely enjoys engaging with people, bringing strong organizational abilities and a proven track record as a problem solver. Confident in skill set, always ready to take on new challenges and continuously strive to expand knowledge and expertise.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Communications Operator II
Metro Vancouver Transit Police
08.2021 - Current
- Works as part of a team daily, to ensure the safety of our members and the public
- Proficient in working all positions in the OCC (Call taker, Info Operator and Dispatcher)
- Answering, triaging and creating 911 and non- emergency calls, by gathering appropriate information
- Confident in providing referral information to callers
- Info Operator: Quick to support Dispatch by calling EHS, tow trucks, PDS, Air One etc, and run CAD, CPIC and Prime checks for members as required
- Confirming warrants forwarding conditions, sending BOLFS to other agencies and completing CPIC adds and removals
- Dispatch: Reviews files ensuring the call type and priority are appropriate, assign members to attend, conduct constant risk assessments and update members with all incoming information
- Answers calls and customer inquiries with patience and positivity to establish excellent first impression.
- Remains calm and poised in stressful situations
Communications Operator II
City Of Coquitlam
03.2014 - 05.2023
- Proficient in working all positions in the OCC (Call taker, Info Operator and Dispatcher)
Report Agent
E-Comm 911
07.2011 - 07.2015
- Answered 911 calls for 17 police jurisdictions
- Created non emergency reports
- Preformed CPIC duties for all agencies
- BAIT car trained
Education
High School Diploma -
Terry Fox Secondary School
Port Coquitlam, BC01.2009
Skills
- CPIC
- CAD
- Prime
- RCMP Policies
- Effective multitasking
- Adaptable to change
- Accountable
Strong expertise in
- Organizational skills
- Conflict Resolution
- Geography of Lower Mainland
- Exceptionally familiar with Transit System
- Accurate Data Entry
- Team Building
- Proficient in office applications
- Proficient typist at 80 WPM
Certification
March 2023 - Officer In Charge Certificate of Appreciation
(Exellence in Performance)
February 2025 - Performance Log (Positive 10-04) from Watch Commander at Metro Vancouver Transit Police
Timeline
Communications Operator II
Metro Vancouver Transit Police
08.2021 - Current
Communications Operator II
City Of Coquitlam
03.2014 - 05.2023
Report Agent
E-Comm 911
07.2011 - 07.2015
High School Diploma -
Terry Fox Secondary School
Similar Profiles
SHANEEL KUMARSHANEEL KUMAR
Police Officer at Metro Vancouver Transit PolicePolice Officer at Metro Vancouver Transit Police
Natalie ByrdNatalie Byrd
Special Police Officer at Metro Transit Authority Police DepartmentSpecial Police Officer at Metro Transit Authority Police Department
Peter YangPeter Yang
Patrol K9 Officer at Metro Transit Police DepartmentPatrol K9 Officer at Metro Transit Police Department