Jaclyn Owens
Pomona
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Karaoke Host
Phillips Entertainment
Corona
06.2019 - Current
- Greet and welcome guests to the karaoke venue.
- Assist with marketing efforts through word-of-mouth and social media promotion of upcoming events.
- Ensure that performers follow any rules or regulations set by the venue management.
- Encourage participation from all members of the audience.
- Assist with the setup and breakdown of equipment before and after each show.
- Maintain a positive atmosphere throughout the event, providing encouragement to all singers, and encouraging new singers to sign up.
- Organize, schedule, and announce upcoming performances.
- Monitor sound levels in order to ensure optimal performance quality, while avoiding feedback or distortion issues.
- Collaborate closely with venue staff in order to ensure smooth operations throughout the evening.
- Manage requests for songs, ensuring that no inappropriate material is played during family-friendly shows.
Assistant Store Manager
Estee Lauder
Ontario
08.2012 - Current
- Train new employees on store policies, procedures, and customer service standards.
- Maintain a safe working environment by enforcing safety regulations.
- Assist in recruiting efforts by interviewing candidates for open positions in the store.
- Manage the day-to-day operations of the store, including customer service, inventory management, and staff scheduling.
- Conduct regular performance reviews with staff members to assess individual progress, and set goals for future development.
- Oversee daily cash handling procedures, reconciling discrepancies as necessary.
- Provide leadership support during peak business hours by motivating staff members to meet targets.
- Resolve customer complaints in a timely manner, and address any issues that may arise during store hours.
Sales Associate
Hot Topic
Ontario
06.2017 - 01.2019
- Maintained up-to-date knowledge of store merchandise and policies.
- Attended weekly team meetings to review performance goals and objectives.
- Upsold additional items based on customer interests and needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed trusting relationships with customers by making personal connections.
Education
High School Diploma -
La Quinta High School
La Quinta, CA01-2009
Skills
- Cash handling
- Customer service
- Employee training
- Sales strategies
- Team building
- Staff scheduling
- Inventory management
References
References available upon request.
Timeline
Karaoke Host
Phillips Entertainment
06.2019 - Current
Sales Associate
Hot Topic
06.2017 - 01.2019
Assistant Store Manager
Estee Lauder
08.2012 - Current
High School Diploma -
La Quinta High School
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