JACLYN MOLTO
North Sydney,NS
Summary
Punctual and efficient known for reliability, planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
15
15
years of professional experience
Work History
Financial Advisor/Administrative Manager
World System Builder
05.2020 - Current
- Scheduling meetings with clients
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Prospects new clients
- Doing transactions with service providers of Life Insurance, Investments, Living benefits, dental/medical
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Preparing documents for clients
- Underwrites solutions for clients
- Presented financial plans and investment recommendations to clients.
Delivery Personnel
Cape Breton Post
04.2022 - Current
- Sort newspapers
- Delivers and collects payment from the customers
Cleaner
DCI Cleaning Ltd
06.2018 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
Supervisor
Robins Donuts
03.2018 - 10.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Achieved results by working with staff to meet established targets.
Cashier
MacRae Home Hardware
03.2017 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Tallied cash drawer at beginning and end of each work shift.
Shift Supervisor
McDonalds
01.2014 - 02.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Restaurant Manager
International Family And Foods Services
08.2012 - 12.2013
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Head Manager
McDonalds
01.2009 - 07.2012
- Built collaborative relationships with key company leaders to solve challenges and elevate service based on customer feedback.
- Coached and supervised team members to outline clear job expectations and conduct reviews.
- Engaged in urgent or escalated issues with customers or co-workers to provide appropriate direction and resolution.
- Assisted with process improvement by identifying operational issues, suggesting potential solutions and supporting implementation.
- Evaluated hiring, firing, and promotions requests.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Bachelor of Arts - Mass Communications
Ago Medical And Educational Center
Albay, Philippines04.1998
Skills
- Computer Literacy
- Personnel Records
- Sorting and Labeling
- New Hire Orientation
- Customer Satisfaction
- Cleaning Agents
- Maintaining Files
- Office Administration
- Microsoft Office
- File Updating
- Data Entry
- Office Meetings
- Social Media Updating
- Compile Reports
- Set Appointments
- Computers and Technology
Timeline
Delivery Personnel
Cape Breton Post
04.2022 - Current
Financial Advisor/Administrative Manager
World System Builder
05.2020 - Current
Cleaner
DCI Cleaning Ltd
06.2018 - Current
Supervisor
Robins Donuts
03.2018 - 10.2019
Cashier
MacRae Home Hardware
03.2017 - 02.2018
Shift Supervisor
McDonalds
01.2014 - 02.2018
Restaurant Manager
International Family And Foods Services
08.2012 - 12.2013
Head Manager
McDonalds
01.2009 - 07.2012
Bachelor of Arts - Mass Communications
Ago Medical And Educational Center
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