Jaclyn Lucero
San Diego
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Proactive and goal-oriented, with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Correctional Lieutenant
California Department of Corrections and Rehabilitation
03.2023 - Current
- Managing caseloads of complex and sensitive offender allegations of staff misconduct, requiring investigation utilizing custodial supervisor expertise.
- Complete offender allegation investigations related to complaints against staff to ensure compliance and consistency with current processes, and relevant contractual agreements, policies and regulations.
- Review and compile documents, interview statements and other information relative to an assigned offender allegation investigation Conduct objective and thorough interviews of witnesses; identify and collect all essential information relevant to the grievance allegation; identify additional allegations of misconduct uncovered during the investigation.
- Conducted thorough investigations into incidents, ensuring proper documentation and follow-up actions were taken.
- Maintained accurate records related to inmate conduct, staff performance, or facility operations, ensuring all documentation was up-to-date and readily accessible when needed.
- Objectively complete and submit investigative reports in a timely manner to Allegation Investigation Unit Captains.
Background Investigator
California Department of Corrections and Rehabilitation
10.2021 - 03.2023
- Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
- Documented information and submitted detailed reports.
- Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
- Cultivated productive working relationships with local law enforcement agencies to facilitate access to critical resources during investigative processes.
- Reviewed and analyzed detailed records.
- Achieved timely completion of assigned cases by effectively managing workload and prioritizing tasks.
- Obtained background check data on characters, financial statuses and personal histories.
- Identified potential risks within applicant backgrounds through careful examination of financial records, criminal history, and employment records.
- Conducted comprehensive interviews with subjects, references, and other relevant individuals for accurate background information gathering.
- Demonstrated adaptability by successfully managing caseloads across various industries and jurisdictions, requiring diverse investigative skill sets.
- Utilized advanced technology tools to efficiently gather and analyze pertinent information from digital sources during investigations.
- Collaborated with team members to share best practices, resulting in a more efficient overall investigation process.
- Streamlined report writing process by developing templates that ensured consistency across all submitted investigative documents.
- Improved quality of investigative reports by meticulously documenting findings and ensuring compliance with legal standards.
Correctional Sergeant
California Department of Corrections and Rehabilitation
10.2018 - 10.2021
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Supervised numerous employees and performance of tasks and managed multiple offenders.
- Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
- Responded to emergency situations and provided first aid following facility guidelines.
- Evaluated job performance of subordinate staff members regularly while providing constructive feedback for improvement opportunities.
- Efficiently managed resources such as time, personnel, and equipment to ensure smooth operations within the correctional facility.
- Completed daily work report sheets and delegated tasks to employees.
- Coordinated responses to emergency situations arising in different prison locations.
- Managed inmate housing assignments to maintain optimal safety levels within the institution.
- Participated in continuous professional development opportunities and enhance knowledge base.
Correctional Officer
California Department of Corrections and Rehabilitation
02.2016 - 08.2018
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Interviewed inmates to obtain information and assess needs.
- Bolstered team morale and cooperation through effective leadership and communication.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Assisted in intake and release of inmates.
- Received and inspected mail, property, and funds from visitors on behalf of designated inmates.
Education
Associate of Science - Social And Behavorial Science
San Bernardino Valley College
San Bernardino, CA08-2016
No Degree - Social And Behavioral Science
Riverside Community College
Riverside, CA12-2012
No Degree - Social And Behavioral Science
Odessa College
Odessa, TX05-2011
Skills
- Incident investigation
- Weapons handling
- Security protocols
- Suicide prevention
- De-escalation techniques
- Crisis management
- Inmate classification
- Inmate movement control
- Time management
- Organizational skills
- Adaptability and flexibility
- Decision-making
Certification
- Prison Rape Elimination Act (PREA) Certificate
- Locally Designated Investigator
- Internal Affairs Training
- POST Institute of Criminal Investigation (ICI)-Investigations Certified
Timeline
Correctional Lieutenant
California Department of Corrections and Rehabilitation
03.2023 - Current
Background Investigator
California Department of Corrections and Rehabilitation
10.2021 - 03.2023
Correctional Sergeant
California Department of Corrections and Rehabilitation
10.2018 - 10.2021
Correctional Officer
California Department of Corrections and Rehabilitation
02.2016 - 08.2018
Associate of Science - Social And Behavorial Science
San Bernardino Valley College
No Degree - Social And Behavioral Science
Riverside Community College
No Degree - Social And Behavioral Science
Odessa College
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