Jaclyn Lebo

• Successfully drove sustainable growth in targeted accounts, and achieving 6 new business opportunities and revenue streams in 2023
• Utilized data-driven business insights to strategically prioritize key accounts, leading to over an 80% increase in revenue within the targeted accounts
• Monitored Qlik daily to track growth and financial impact on initiatives and targeted accounts, proactively identifying new accounts and opportunities for business growth
• Developed comprehensive key account plans, incorporating clear key performance indicators, leveraging tools and aligning with brand strategies to drive successful outcomes
• Led end-to-end project lifecycle for targeted accounts, from initial planning to successful execution and comprehensive evaluation. Diligently monitored Key Performance Indicators (KPIs), ensuring adherence to quality standards and continuously driving improvements for optimal project results
• Engaged in outside-the-box thinking and analysis of data patterns, leading to the development of pilot projects and technology innovations to increase vaccination rates amongst the male demographic and unvaccinated populations aligned with account priorities and brand goals
• Effectively managed the KAM budget, documented and tracked budget performance, ensuring alignment with regional strategy and optimal allocation of resources aligned with territorial and regional strategies.
• Strengthened collaboration with Ontario team members through recurring meetings and joint initiatives, fostering cross-functional engagement and driving collective success
• Consistently demonstrated Merck Leadership Behaviors, fostering a culture of learning agility, experimentation, diversity, and inclusion through leadership team efforts with the Next Generation Network

• Revamped regional strategy and operations by analyzing market trends, identifying opportunities, and implementing innovative initiatives to drive growth and maximize efficiency.

• Implemented targeted sales strategies and initiatives resulting in significant sales growth and expanded business opportunities.

• Transformed communication processes by implementing effective communication channels, streamlining information flow, and fostering collaboration among regional teams.

• Developed and executed comprehensive operational plans that aligned with organizational goals, resulting in improved productivity and cost effectiveness.

• Implemented performance metrics and tracking systems to monitor regional performance, identify areas for improvement, and drive continuous process optimization.

• Championed change management initiatives, resulting in improved process and increasing customer satisfaction

• Achieve significant increase in business and overall revenue by building and nurturing relationships with physicians and allied healthcare professionals.

• Actively lead quality assurance meetings, providing valuable feedback and insights to drive continuous improvement of operations, resulting in enhanced efficiency, optimized processes, and improved overall performance

• Conduct comprehensive needs assessments to identify gaps in services and opportunities for business growth

• Drive the expansion of referring physicians through provided data research and proactive outreach strategies, resulting in a substantial increase in physician engagement and success in achieving sales objectives.

• Play a key role in the business development and execution of the new division, MyHealth Centre – Cardiology Now, driving its growth and establishing a strong market presence

• Effectively find new business for the new cardiology services, resulting in increased awareness, referrals, and successful partnerships, enhancing in reach and impact of the division

• Act as a proactive liaison between MyHealth Centre locations and the referring community to enhance collaboration

• Collaborate with the Senior Physicians Relations Manager to facilitate the training and onboarding of new hires and existing colleagues, resulting in a high-performing team that contributed to the success of the organization

• Reviewed and approved invoices and entered financial data into AccPac software.

• Issued cheques to multiple vendors while ensuring accuracy and efficiency.

• Tracked accounts receivables, and reviewed and approved production work orders to create customer invoices.

• Conducted field calls and performed, office duties, while maintaining exceptional customer service.

• Invoiced customers and recorded financial information in AccPac software.

• Key holder and shift leader – directed colleagues, and closed store and tills.

• Sales floor - achieved and surpassed daily sales goals.