Jaclyn Kropp
Nanaimo,BC
Summary
Dynamic professional with a proven track record at Coast Capital Savings Federal Credit Union, excelling in customer service and problem resolution. Adept at enhancing operational efficiency through strategic IT consulting and fostering team collaboration. Recognized for strong communication skills and a commitment to delivering exceptional results in fast-paced environments.
Overview
1
1
Language
7
7
years of professional experience
Work History
Senior MSR
Coast Capital Savings Federal Credit Union
Nanaimo, BC
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent 40+ WPM typing skills
IT Consultant
Consensu/SRFax
Nanaimo
01.2020 - 05.2024
- Assessed client needs to formulate targeted solutions aimed at improving operational efficiency.
- Provided strategic guidance on both products and service performance
Hotel Front Desk Agent
Coast Bastion Hotel
Nanaimo, BC
07.2019 - 01.2020
- Managed check-in and check-out processes efficiently to enhance guest satisfaction.
- Resolved guest inquiries and concerns promptly, ensuring positive experiences.
- Coordinated room assignments and special requests for guests, optimizing occupancy rates.
- Trained new staff on front desk procedures and hotel policies to ensure consistency.
- Developed relationships with repeat guests, fostering loyalty through personalized service.
Education
High School Diploma -
St. Andrews
Victoria, BCCosmetology - Hairdressing
Vancouver Island University
Nanaimo Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Languages
English
Native or Bilingual
Timeline
Senior MSR
Coast Capital Savings Federal Credit Union
05.2024 - Current
IT Consultant
Consensu/SRFax
01.2020 - 05.2024
Hotel Front Desk Agent
Coast Bastion Hotel
07.2019 - 01.2020
High School Diploma -
St. Andrews
Cosmetology - Hairdressing
Vancouver Island University