Jaclyn Howe
Kitchener
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with a strong history of exceptional attention in customer service establishments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Correctional Officer
Governor General
03.2023 - Current
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Documented inmate behavior and activities in logbooks.
- Prepared reports to document incidents and violations.
Bartender/Assistant Manager
Howl At The Moon
04.2016 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Managed team of up to 20 restaurant staff, maintaining exceptional customer service and quality standards.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Postal Clerk
Canada Post
11.2020 - 12.2022
- Operated mail processing machine to sort and package incoming and outgoing mail.
- Processed incoming and outgoing mail in accordance with postal regulations.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sorted mail according to size, shape and destination.
Bartender/Administrative Assistant
Deer Ridge Golf Club
04.2013 - 04.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Education
Diploma - Community And Justice Services
Mohawk College
Hamilton, ON04.2023
High School Diploma -
St. Marys High School
Kitchener06.2010
Skills
- Exceptional Leader
- Professional Service Standards
- Teamwork and Professionalism
- Verbal and Written Communication Skills
- Fast Learner
- Ability to Work Under Pressure
- Adaptability
- Multitasking Skills
- Data Entry Documentation
- Surveillance
- Weapons training
- De-Escalation Techniques
Certification
- Certified Smart Serve
- Certified CannSell Ontario
- CPI Nonviolent Crisis Intervention Training
- Standard First Aid CPR C + AED Certification
Timeline
Correctional Officer
Governor General
03.2023 - Current
Postal Clerk
Canada Post
11.2020 - 12.2022
Bartender/Assistant Manager
Howl At The Moon
04.2016 - Current
Bartender/Administrative Assistant
Deer Ridge Golf Club
04.2013 - 04.2016
Diploma - Community And Justice Services
Mohawk College
High School Diploma -
St. Marys High School
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