Jaclyn Dinetz
Red Deer,AB
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Hospitality.
Overview
6
6
years of professional experience
Work History
Director of Operations
Dinetz Restaurant Equipment Limited
08.2020 - 01.2023
- Developed new accounts generating over $1 million a year in sales
- Built excellent relationships with vendors and clients retaining top accounts growing profits by building trust with outstanding service
- Enhancing storage and logistic operations to keep warehouse responsive to change in demands
- Increased productivity by coordinating all sales orders and daily distributions
- Assisting owner in custom designing of establishments across Canada.
General Manager
Par-Tee Putt
10.2019 - 03.2020
- Conducted the MRG brand vision and values and ensured alignment amongst the team in providing our guests with Positive Shareable Experiences
- Lead, evaluate and monitor operations as well as financial areas to maximize sales and profitability through the efficient execution of programs
- Worked pro-actively and efficiently with all departments to ensure events parties and venue buyouts ran flawless
- Coached management team daily to support long and short term development goals.
Food & Beverage Assistant Manager
Four Seasons Hotel
02.2019 - 08.2019
- Reconstructed Sunset Lounge mixology program which increased sales by 20% in 2 months and developed the new restaurant concept beverage program to launch in October 2019
- Developed new amenity program for the Sunset Infinity pool along with the cocktails launching in October 2019
- Restructured training program, development and performance management which increased higher average check and revenue
- Monitor and maintain proper inventory ensuring it is in line with budget and cost of sales
- Ensured guests and patrons received five star service keeping up with the brand standards and reputation of the company.
Food & Beverage Assistant Manager
Four Seasons Hotel
02.2017 - 02.2019
- Managed the operation during SXSW (South by South West) for hotels $32,000 dollars record breaking sales as well as New Year's Eve with over $15,000 increase in revenue
- Directed and lead a full service craft cocktail lounge with annual sales of $2.5 million dollars and managed 20 employees
- Lead and trained the hotels F&B campaign of striving for 5 star service
- Created weekly role plays, spot checks, weekly product knowledge seminars, 21 sequence of service steps, and training materials
- Revamped the entire beverage program for specialized crafted cocktails, wines & beers
- Frequently assisted the other F&B outlets such as; fine dining, banquets, the pool & room service
- Achieved +5.5% improvement in guest satisfaction results from Medallia surveys through hands on training & developing, name recognition, attention to detail, & trip advisor incentives.
Education
Associate of Applied Science Degree - Hospitality Management, Hotel and Restaurant
Austin Community College
Skills
- Demonstrated expert skills with Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Cross-functional team management
- Inventory control
- Employee training and development
- Cost control
- Employee relations
- Strategic planning and execution
- Operational Efficiency
- Business Management
- Revenue growth
- Operations Oversight
References
References Available Upon Request
COOKING/BAKING
I have a home baking business JDBakes4you. I make custom cakes, cookies, and much more.
Timeline
Director of Operations
Dinetz Restaurant Equipment Limited
08.2020 - 01.2023
General Manager
Par-Tee Putt
10.2019 - 03.2020
Food & Beverage Assistant Manager
Four Seasons Hotel
02.2019 - 08.2019
Food & Beverage Assistant Manager
Four Seasons Hotel
02.2017 - 02.2019
Associate of Applied Science Degree - Hospitality Management, Hotel and Restaurant
Austin Community College
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