Jacky Li
San Francisco
Summary
Versatile and reliable team player with a strong background in customer service, event coordination, and cross-cultural communication. Proven ability to thrive in fast-paced environments, delivering exceptional results through proactive problem-solving and strategic collaboration.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Relationship Banker
Bank of America
09.2025 - Current
- Engaging clients in the lobby and platform to discover and meet financial needs, such as opening accounts, renewing cds, etc.
- Follow established processes and procedures to do what is right for clients and the bank, adhering to laws and regulations
- Assist clients with monetary transactions at teller line, as well as managing cash responsibly
Tech Crew/event Staff
UCSC
08.2022 - 06.2025
- Delivered seamless event experiences by providing end-to-end technical support, contributing to 20+ successful campus events
- Operated and troubleshot sound, video, and lighting systems, ensuring high- quality audio/visual performance
- Streamlined event setups by efficiently arranging venues, enhancing guest flow and satisfaction
Orientation Welcome Leader
UCSC
08.2022 - 06.2023
- Helped to create engaging orientation activities, easing the transition for ~500 students
- Acted as a key resource between new students and campus services, improving student confidence and campus familiarity
- Built strong peer relationships by providing ongoing mentorship and support during their first year
Retail Sales Associate
Dennis Uniform
07.2022 - 08.2022
- Drove customer satisfaction by providing personalized service and resolving issues promptly
- Increased store efficiency by maintaining a clean, well-organized retail space
- Processed transactions with speed and accuracy, supporting daily sales operations
- Promoted customer loyalty by assisting with reward programs and product recommendations
Education
College Degree - Global Economics
UC Santa Cruz
Santa Cruz, CA06.2025
Minor - Technology Information Management
UC Santa Cruz
Santa Cruz, CA06.2025
High School Diploma - undefined
Abraham Lincoln High School
San Francisco, CA06.2021
Skills
- Customer Service
- Strategic Planning
- Teamwork and Collaboration
- Problem-Solving
- Multitasking, Organization, and Time management
- Relationship Building and Management
- Cash Handling
Certification
Driver's License
Languages
Chinese (Mandarin)
Full Professional
English
Native or Bilingual
Chinese (Cantonese)
Full Professional
Timeline
Relationship Banker
Bank of America
09.2025 - Current
Tech Crew/event Staff
UCSC
08.2022 - 06.2025
Orientation Welcome Leader
UCSC
08.2022 - 06.2023
Retail Sales Associate
Dennis Uniform
07.2022 - 08.2022
Minor - Technology Information Management
UC Santa Cruz
High School Diploma - undefined
Abraham Lincoln High School
College Degree - Global Economics
UC Santa Cruz