JACKY JAYASENAN
Gander,NL
Summary
I have 8+ years of experience in Corporate, Commercial, and Retail banking with a focus on operations, credit risk, and financial analysis, seeking opportunities within a growing financial enterprise. A result-driven individual, with strong analytical skills and proven relationship management skills. Currently, an aspiring and enthusiastic CFA level 2 candidate. Aims to become a valuable asset to the organization by applying the skills learned through experience and education.
Overview
13
13
years of professional experience
Work History
Credit Administration Reporting Officer (Contract)
Scotiabank
05.2023 - 10.2023
- Responsible for accurate entry of credit data into Corporate/Commercial database, to capture authorized credit exposure for Basel II capital computations for reporting to Scotiabank's executive management, Board of Directors, shareholders, and statutory/regulatory agencies worldwide
- Accurately established and updated customer records with appropriate BIS, SIC, Business risk codes, and statutory/Business Connections
- Provided complete and accurate draft credit Presentations for release within GRM-Credit Risk Administration, capturing often complex lending arrangements with various combinations of multiple borrowers, currencies, availment types, and booking points
- Safeguarded integrity of credit database by ensuring consistent and accurate inputs for corporate and commercial
- Assisted in special projects which included transfer of accounts between databases, providing assistance during OSFI / shareholders auditors examinations, with preparation of sundry reports within tight time frames
- Assisted with maintenance of Fronting Exposures (L/C, Swing-Line, Loan) in Global risk management system
Service Officer (Contract)
TD Insurance
03.2022 - 08.2022
- Built strong working relationships with partners and management by providing appropriate and accurate information
- Proactively worked collaboratively with internal partners to ensure a legendary customer experience in all interactions
- Provided support for claims adjusters for processing intraday claims transactions
- Efficiently managed expectations/concerns through strong communication skills
- Identified claim scenarios that require further investigation and escalated to management as required
- Provide accurate, organized, and efficient administrative support; collect and track data, research information, and perform other administrative assignments as required
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
Officer, Corporate Credit
Commercial Bank of Dubai
03.2015 - 01.2021
- Analyzing Corporate and Wholesale accounts with insufficient funds, for purpose of decision-making and overriding, NSF transactions within banks prescribed TAT
- Ensuring financial transactions are processed adhering to banks' compliance and approval matrix
- Monitoring accounts to ensure satisfactory account conduct within risk and compliance parameters
- Played major role in successfully setting up functional business continuity process for unit, which led to seamless transition to work from home for unit during pandemic crisis
- Provided support for Corporate, Commercial, and Business Relationship managers for intraday transactions
- In charge of training new hires/ providing refresher training for existing staff
- Conducted User acceptance testing for new and existing systems/applications that were introduced to unit
- Ensuring transactions are processed within acceptable turn-around time without compromising on analysis quality
- Proactively identified opportunities to further streamline unit's processes and recommended cost-effective feasible automation processes
- Prepared and submitted reports to Central Bank on approved and rejected transactions within stipulated cut-off time
- Reporting periodic updates and incidents on Operational Risk and Compliance Management database
- Prepared and provided various monthly and weekly reports on departmental activities to Head of Department
- Maintained excellent working relationships with Corporate, Commercial, Business, Technology, and Operations Teams
Credit Administration Officer -Retail Banking
Commercial Bank of Dubai
10.2014 - 02.2015
- Generate required MIS reports and provide necessary administrative support for credit management
- Reviewing all credit documents, ensuring all necessary procedures/ calculations have been taken with regard to loan draw-downs, interest rate fixing, fees collection, and payment schedule
- Prepare and issue Offer letters and Guarantee letters for personal loans
- Ensuring all security/support documentation has been properly executed, signatures are verified and authenticity of signatories are supported by resolution
- Follow up on missing documentation with concerned RM
- Assist internal/external auditors at pp time of review
- Conduct contact point verification to clients' Personal and business telephone numbers
- Issue instructions to Credit Ops for loan drawdowns, issuance/cancellation of Manager's cheques, and amendment of interest rate/ processing fees
- In charge of physical document storage and archiving process
Customer Service Agent
Etihad Airways
04.2011 - 03.2012
- Answer inbound calls to assist guests with any inquiries
- Provide customer support for loyalty program of airline (Etihad Guest)
- Create PNRs and add segments or change bookings
- Making sure calls handled are up to standards set by company
- Follow up on customer's calls and liaise with other departments
- Apply appropriate actions to effectively control telephone calls
- Proper reply for emails regarding customer queries
- Meeting monthly sales target set by company by selling products and services offered by Etihad Airways
Retail Call Center Executive
Barclays Bank PLC
07.2010 - 03.2011
- Answer inbound calls to assist customers with any inquiries
- Build customer interest in the services and products offered by the company
- Provide personalized customer service of the highest level
- Cross-selling different products to the customers
- Update the existing databases with changes and the status of each customer/prospective customer
- Follow up on the customer's calls and liaise with other departments
- Understand the impact of attitude in handling calls professionally
- Effectively deal with job stress, angry callers, and upset customers
- Apply the elements of building positive rapport with different types of customers over the phone
Education
Master of Science - Finance and Management
Heriot-Watt University
United Kingdom01.2019
Key Qualifications
- CFA - Level 2 Candidate (Passed CFA level 1 Exam)
- Certified Anti Money Laundering Specialist, ACAMS, 2020
- MSc in Finance and Management, Heriot-Watt University, UK, 2019
Timeline
Credit Administration Reporting Officer (Contract)
Scotiabank
05.2023 - 10.2023
Service Officer (Contract)
TD Insurance
03.2022 - 08.2022
Officer, Corporate Credit
Commercial Bank of Dubai
03.2015 - 01.2021
Credit Administration Officer -Retail Banking
Commercial Bank of Dubai
10.2014 - 02.2015
Customer Service Agent
Etihad Airways
04.2011 - 03.2012
Retail Call Center Executive
Barclays Bank PLC
07.2010 - 03.2011
Master of Science - Finance and Management
Heriot-Watt University
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