Summary
Overview
Work History
Education
Key Qualifications
Timeline
Generic

JACKY JAYASENAN

Gander,NL

Summary

I have 8+ years of experience in Corporate, Commercial, and Retail banking with a focus on operations, credit risk, and financial analysis, seeking opportunities within a growing financial enterprise. A result-driven individual, with strong analytical skills and proven relationship management skills. Currently, an aspiring and enthusiastic CFA level 2 candidate. Aims to become a valuable asset to the organization by applying the skills learned through experience and education.

Overview

13
13
years of professional experience

Work History

Credit Administration Reporting Officer (Contract)

Scotiabank
Toronto, Canada
05.2023 - 10.2023
  • Responsible for accurate entry of credit data into Corporate/Commercial database, to capture authorized credit exposure for Basel II capital computations for reporting to Scotiabank's executive management, Board of Directors, shareholders, and statutory/regulatory agencies worldwide
  • Accurately established and updated customer records with appropriate BIS, SIC, Business risk codes, and statutory/Business Connections
  • Provided complete and accurate draft credit Presentations for release within GRM-Credit Risk Administration, capturing often complex lending arrangements with various combinations of multiple borrowers, currencies, availment types, and booking points
  • Safeguarded integrity of credit database by ensuring consistent and accurate inputs for corporate and commercial
  • Assisted in special projects which included transfer of accounts between databases, providing assistance during OSFI / shareholders auditors examinations, with preparation of sundry reports within tight time frames
  • Assisted with maintenance of Fronting Exposures (L/C, Swing-Line, Loan) in Global risk management system

Service Officer (Contract)

TD Insurance
Markham, Canada
03.2022 - 08.2022
  • Built strong working relationships with partners and management by providing appropriate and accurate information
  • Proactively worked collaboratively with internal partners to ensure a legendary customer experience in all interactions
  • Provided support for claims adjusters for processing intraday claims transactions
  • Efficiently managed expectations/concerns through strong communication skills
  • Identified claim scenarios that require further investigation and escalated to management as required
  • Provide accurate, organized, and efficient administrative support; collect and track data, research information, and perform other administrative assignments as required
  • Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.

Officer, Corporate Credit

Commercial Bank of Dubai
Dubai, UAE
03.2015 - 01.2021
  • Analyzing Corporate and Wholesale accounts with insufficient funds, for purpose of decision-making and overriding, NSF transactions within banks prescribed TAT
  • Ensuring financial transactions are processed adhering to banks' compliance and approval matrix
  • Monitoring accounts to ensure satisfactory account conduct within risk and compliance parameters
  • Played major role in successfully setting up functional business continuity process for unit, which led to seamless transition to work from home for unit during pandemic crisis
  • Provided support for Corporate, Commercial, and Business Relationship managers for intraday transactions
  • In charge of training new hires/ providing refresher training for existing staff
  • Conducted User acceptance testing for new and existing systems/applications that were introduced to unit
  • Ensuring transactions are processed within acceptable turn-around time without compromising on analysis quality
  • Proactively identified opportunities to further streamline unit's processes and recommended cost-effective feasible automation processes
  • Prepared and submitted reports to Central Bank on approved and rejected transactions within stipulated cut-off time
  • Reporting periodic updates and incidents on Operational Risk and Compliance Management database
  • Prepared and provided various monthly and weekly reports on departmental activities to Head of Department
  • Maintained excellent working relationships with Corporate, Commercial, Business, Technology, and Operations Teams

Credit Administration Officer -Retail Banking

Commercial Bank of Dubai
Dubai, UAE
10.2014 - 02.2015
  • Generate required MIS reports and provide necessary administrative support for credit management
  • Reviewing all credit documents, ensuring all necessary procedures/ calculations have been taken with regard to loan draw-downs, interest rate fixing, fees collection, and payment schedule
  • Prepare and issue Offer letters and Guarantee letters for personal loans
  • Ensuring all security/support documentation has been properly executed, signatures are verified and authenticity of signatories are supported by resolution
  • Follow up on missing documentation with concerned RM
  • Assist internal/external auditors at pp time of review
  • Conduct contact point verification to clients' Personal and business telephone numbers
  • Issue instructions to Credit Ops for loan drawdowns, issuance/cancellation of Manager's cheques, and amendment of interest rate/ processing fees
  • In charge of physical document storage and archiving process

Customer Service Agent

Etihad Airways
Abu Dhabi, UAE
04.2011 - 03.2012
  • Answer inbound calls to assist guests with any inquiries
  • Provide customer support for loyalty program of airline (Etihad Guest)
  • Create PNRs and add segments or change bookings
  • Making sure calls handled are up to standards set by company
  • Follow up on customer's calls and liaise with other departments
  • Apply appropriate actions to effectively control telephone calls
  • Proper reply for emails regarding customer queries
  • Meeting monthly sales target set by company by selling products and services offered by Etihad Airways

Retail Call Center Executive

Barclays Bank PLC
Dubai, UAE
07.2010 - 03.2011
  • Answer inbound calls to assist customers with any inquiries
  • Build customer interest in the services and products offered by the company
  • Provide personalized customer service of the highest level
  • Cross-selling different products to the customers
  • Update the existing databases with changes and the status of each customer/prospective customer
  • Follow up on the customer's calls and liaise with other departments
  • Understand the impact of attitude in handling calls professionally
  • Effectively deal with job stress, angry callers, and upset customers
  • Apply the elements of building positive rapport with different types of customers over the phone

Education

Master of Science - Finance and Management

Heriot-Watt University
United Kingdom
01.2019

Key Qualifications

  • CFA - Level 2 Candidate (Passed CFA level 1 Exam)
  • Certified Anti Money Laundering Specialist, ACAMS, 2020
  • MSc in Finance and Management, Heriot-Watt University, UK, 2019

Timeline

Credit Administration Reporting Officer (Contract)

Scotiabank
05.2023 - 10.2023

Service Officer (Contract)

TD Insurance
03.2022 - 08.2022

Officer, Corporate Credit

Commercial Bank of Dubai
03.2015 - 01.2021

Credit Administration Officer -Retail Banking

Commercial Bank of Dubai
10.2014 - 02.2015

Customer Service Agent

Etihad Airways
04.2011 - 03.2012

Retail Call Center Executive

Barclays Bank PLC
07.2010 - 03.2011

Master of Science - Finance and Management

Heriot-Watt University
JACKY JAYASENAN