Jackson Shibley
Ottawa,ON
Summary
Knowledgeable and dedicated customer service professional with experience in aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Founder
Shibley Property Care & Repair
Honey Harbour, ON
06.2017 - 08.2023
- Coordinated and led a team of up to five employees at a single jobsite
- Managed employee schedules, availability, equipment, and accounting, resulting in improved efficiency
- Handled all communications and payments with clients, leading to a streamlined structure between employees and clients.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
Junior Landscaper
Dellawana Inn
Honey Harbour, ON
06.2022 - 08.2022
- Completed maintenance and care projects individually and on a team
- Supported senior staff in the completion of restorative projects on the inn’s facilities
- Collaborated with a team of eight to maintain the grounds and facilities.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
Lead Ski Instructor
Craigleith Ski Club
The Blue Mountains, ON
12.2019 - 03.2020
- Promoted a positive learning environment with clear communication, patience, and encouragement throughout each lesson.
- Enhanced safety awareness among students through comprehensive instruction on equipment use and slope navigation.
- Educated students on proper skiing etiquette to foster a respectful atmosphere among all slope users.
- Provided exceptional customer service both on the mountain and during pre-lesson consultations or follow-up conversations.
- Developed strong relationships with clients, resulting in repeat bookings and recommendations to friends or family members.
Education
Bachelor of Aerospace Engineering - Space-Systems Design
Carleton University
Ottawa, ON04.2026
Advanced Computer Engineering Studies -
Royal St. George’s College
Toronto, ON06.2021
Skills
Native fluency in English and elementary proficiency in Russian, Belarusian, Ukrainian: oral & reading
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Complaint resolution
- Microsoft Office Suite
- Computer Proficiency
- Client Relations
Cover Letter
Dear Hiring Manager,
As an aerospace engineering student with a passion for aviation, the advertisement for Customer Service Representative with Porter Airlines sparked my interest. When reviewing the position requirements and your organization's website, I was excited to find that my qualifications and personal strengths align with your needs and mission.
I bring a comprehensive set of skills that I believe will be valuable to Porter Airlines. In my Founder / Manager role of Shibley Property Care, I honed my abilities in complaint resolution and quality assurance, providing a firm foundation for the Customer Service Representative position. My teamwork, people-centric nature, and compassion have afforded me excellent customer service skills.
My educational background has given me a solid understanding of the airline industry. I am excited to contribute my talents and proficiency in communication toward your team efforts. As an engaging communicator with a proven track record in managing customer accounts, my focus on building strong professional relationships has been a beneficial asset throughout my career.
Please review my enclosed resume for a more in-depth illustration of my work history and accomplishments. I would appreciate the opportunity to interview at your earliest convenience. I'm eager to discuss how my personality and background fit the Customer Service Representative role.
Thank you for your time and consideration of my candidacy.
I welcome the opportunity to contribute my skills to your team.
With regards,
Jackson R. W. Shibley
Employer
Porter Airlines
Reference Id
4107
Availability
Available for 12 months beginning May 2024
Applied Projects
- January 2024-Present, General Aviation Aircraft Design – Engineering & Design Project, Completed a preliminary design of a general aviation aircraft based on mission requirements and Canadian aviation regulation, Teammates, Conducted constraint and performance analyses of the design, resulting in iterative improvements, Successfully wrote an engineering report detailing the design, features, and expected performance results of the aircraft preliminary design
- January 2023-April 2023, Pipe Inspection Robot – Engineering Design Project, Designed a pipe-inspection robot to fulfill list of technical requirements and tasks the robot must complete, Team members, Prototyped a pipe-inspection robot then experimentally tested and revised its design until the robot could achieve all necessary tasks and met the technical requirements, Utilized written communication skills to create a document that explains the functional and design elements of the robot
- September 2020-May 2021, Self-Stabilized Sounding Rocket – Engineering & Design Project, Designed an inertially stabilized sounding rocket to improve positional accuracy during launch, Programed and constructed an inertial stabilization system that uses a series of gyroscopes and fins to maintain prograde or vertical stability, Prototyped and tested a self-stabilized rocket then improved on the design and software using test launch data, Successfully wrote an engineering report on the design, functionality, and test results of the sounding rocket
Personal Information
Title: Customer Service Representative
Extracurricular Activities
Propulsion Team Member – Combustion Chamber, 2022, Present, CU InSpace, Ottawa, ON, Collaborated with a sub-team of eleven teammates to design, prototype, and test a hybrid rocket engine, Led a small group of teammates to convert the component designs into technical drawings, Simulated the flow and heat transfer through the components of the hybrid rocket engine, Completed detailed reports on the experimental findings of the static pressure, cold flow, and hot flow tests
Languages
English
Native or Bilingual
Russian
Limited Working
Ukrainian
Limited Working
French
Limited Working
Timeline
Junior Landscaper
Dellawana Inn
06.2022 - 08.2022
Lead Ski Instructor
Craigleith Ski Club
12.2019 - 03.2020
Founder
Shibley Property Care & Repair
06.2017 - 08.2023
Bachelor of Aerospace Engineering - Space-Systems Design
Carleton University
Advanced Computer Engineering Studies -
Royal St. George’s College