Jackson Potter

Senior Consultant – Enterprise Transformation

As a Senior Consultant, I drove results by leading delivery of complex, large-scale transformation initiatives, guiding clients through the transition from outdated legacy systems and processes to optimized, future-state models. These projects, tailored to align with evolving customer preferences, technological advancements, and modern workplace cultures, were instrumental in securing long-term operational value and driving the organizational toward a future of growth and sustainability.

Key Contributions and Outcomes:

• Transformation Leadership: Spearheaded end-to-end delivery of organizational transformation projects, achieving measurable improvements in customer experience and operational efficiency. Collaborated closely with client stakeholders to design tailored future-state operating models, driving enhancements in service delivery, scalability, and cost-effectiveness.
• Strategic Planning: Developed and executed high-impact strategic and operational plans that empowered organizations to reach ambitious KPIs, including customer satisfaction, revenue growth, and cost-efficiency objectives. This work enabled clients to better align resources, design new processes and tools to support desired outcomes, and achieve operational excellence.
• Business Development and Relationship Expansion: Actively contributed to business development initiatives, expanding existing portfolios into new geographies and clients. Through consistent delivery of quality work and high client satisfaction, facilitated expansion of existing project work and additional revenue opportunities across different business units, including one ~$350K project that led to additional projects totaling $1.4M.
• Team Leadership: Leads end-to-end deliverables with teams of multiple contributors, ensuring consistent, high-quality end products. Successfully led delivery of client engagements totaling approximately $1.1 million in 2024, delivering high-value outcomes that built client loyalty and contributed to incremental net new sales.
• Results-Driven Project Execution: Demonstrated a commitment to excellence in every engagement, ensuring timely delivery, top-quality work, and client satisfaction. These results fostered trust with existing clients and created a foundation for repeat business, underscored by a consistent record of billable hours targets being met, achieving 117% of my annual target for the most recent fiscal year.

This role combined technical acumen with client relationship management, supporting both the delivery of impactful client solutions and the expansion of new business opportunities.

• Started real estate development business as a secondary income stream, growing annual revenues from ~$60K to ~$350K in four years, representing a CAGR of 55.4%
• Managed day-to-day business operations, including bookkeeping, customer service, ongoing maintenance, and improvement initiatives, but have since handed regular operations over to co-owner.
• Provided exceptional customer service to 100+ seasonal tenants, addressing issues promptly to ensure customer satisfaction and repeat business.
• Led development and expansion of new fully-serviced RV/trailer sites, growing the campground from 22 sites at the time of purchase to over 100.
• Collaborated with contractors, engineers, local governments, and provincial agencies to complete our end-to-end development from virgin land to final state.

Led the development of client deliverables, stakeholder engagement, research, and analysis to provide actionable insights and drive project success. Manage research activities, create detailed recommendations, and support clients in operationalizing strategic initiatives.

Key Responsibilities:

• Deliverables: Lead preparation of reports and recommendations aligned with client goals.
• Stakeholder Engagement: Facilitate sessions to gather insights and build client alignment.
• Research & Analysis: Conduct in-depth research and analysis, synthesizing findings to inform strategy.
• Recommendations & Implementation: Develop actionable plans to achieve client objectives with measurable results.

This role focuses on delivering impactful consulting solutions through effective leadership and strategic insights.

Support high-impact consulting projects by developing key deliverables, conducting market research and data analysis, and attending stakeholder sessions. Collaborate with senior consultants to meet client objectives through accurate, actionable insights and strategic recommendations.

Key Responsibilities:

• Deliverables: Assist in preparing reports and presentations, ensuring clarity and alignment with client goals.
• Stakeholder Engagement: Attend client meetings to capture key insights and document action items.
• Market Research & Analysis: Conduct thorough research and analysis, synthesizing findings to support project direction.
• Collaboration: Coordinate with project teams, maintaining efficient workflows and high-quality output.

This role builds foundational consulting skills in analysis, problem-solving, and client interaction across various industries.