JACKSON PINTO
Delta,BC
Summary
Dedicated and hardworking individual with 10+ years of experience in the Manufacturing, Travel & Tourism & Manpower Supply Industry Proven ability to handle multiple priorities in situations where it is necessary to make decisions quickly and effectively. Excellent customer service, analytical, and problem-solving skills
Overview
15
15
years of professional experience
1
1
Certification
Work History
Scheduler/Load Control Clerk
CLS Flight Catering Services, LSG Group
09.2023 - Current
- Successfully managed Airline orders in the production system, ensuring accuracy and efficiency in order processing.
- Effectively gathered updated Passenger Loads information from various sources, facilitating smooth operations.
- Organized and distributed Galley Tags, Galley Tag program, and Airline Orders to streamline meal cart and galley loading processes.
- Input catering load information promptly and accurately based on airline galley loading plans
- Facilitated communication between departments by transferring information effectively.
- Maintained detailed billing records for each flight, ensuring accurate financial documentation.
- Provided exceptional customer service by logging and handling incoming Customer Calls promptly.
- Created monthly staff shift schedules based on flight schedules for optimal resource allocation.
- Managed Daily shift schedules and addressed employee scheduling inquiries efficiently.
- Communicated schedules to casual employees and ensured fair distribution of shifts.
- Ensured compliance with company policies, collective agreement requirements, and departmental procedures.
- Updated employee time cards and addressed scheduling exceptions daily.
- Responded to employee queries regarding shifts, vacations, and other scheduling matters
Administration Coordinator
BRC Arabia LLC, The Kanoo Group
11.2014 - 05.2023
- Coordinated all HR functions within the Division, ensuring efficient operations and compliance with company policies.
- Ensured consistent application of company HR policies across the organization, promoting fairness and transparency.
- Maintained compliance with local, state, and federal regulations, reducing risks and ensuring legal adherence.
- Managed HR systems and processes, improving efficiency and accuracy in HR operations.
- Successfully managed Blue collar workers and Labour camp, ensuring a safe and productive work environment.
- Processed travel arrangements, and scheduled flights, and managed travel expenses, optimizing travel logistics and cost-effectiveness.
- Maintained department records and reports, ensuring accurate and up-to-date documentation.
- Facilitated smooth communication between internal departments and external stakeholders, enhancing collaboration and efficiency.
- Conducted internal audits of departmental operations, developed risk assessments, and implemented process improvements to ensure compliance and operational excellence.
- Managed Daily shift schedules and addressed employee scheduling inquiries efficiently
Travel Coordinator
Kanoo Travel
02.2012 - 10.2014
- Efficiently processed UAE & Outbound visa applications for corporate clients, ensuring timely and accurate completion.
- Addressed clients' inquiries, concerns, and complaints promptly, providing effective solutions to enhance customer satisfaction.
- Offered expert advice on visa, passport, and security requirements for various destinations, ensuring a smooth travel experience for clients.
- Managed reservation details, confirmed flight information, and facilitated seamless travel arrangements for clients.
- Handled invoicing, payment acceptance, and processed refund and cancellation requests efficiently, maintaining financial accuracy.
- Stayed informed about changes in immigration laws, ensuring compliance and providing up-to-date information to clients.
HR & Travel Coordinator
Prime Projects International LLC
12.2008 - 03.2011
- Managed all employee travel logistics, booking air tickets, and coordinating Iraq exit and entry visas efficiently.
- Facilitated base clearance for new hires entering US base facilities, ensuring compliance with security protocols.
- Maintained a comprehensive database of employee movements, ensuring an accurate and up-to-date record
- Provided support for internal and external HR inquiries, enhancing communication and efficiency.
- Ensured meticulous maintenance of employee records, promoting data integrity and accessibility.
- Contributed to the recruitment process by identifying candidates, conducting reference checks, and issuing employment contracts.
- Conducted orientations for new staff and updated records promptly, ensuring a smooth onboarding process.
Education
Some College (No Degree) - Diploma, Travel & Tourism
Zabeel Institute of Management And Technology
DubaiSkills
- Attention to Detail
- Account Management
- Documentation and Recordkeeping
- Data Entry
- Schedule Management
- Microsoft Office Suite
- Travel Planning
- Strong Problem Solver
- Customer Service
- Teamwork and Collaboration
Certification
ISO 9001:2015 Foundation Course
ISO 9001:2015 Internal Auditor Course
Microsoft Excel training
Timeline
Scheduler/Load Control Clerk
CLS Flight Catering Services, LSG Group
09.2023 - Current
Administration Coordinator
BRC Arabia LLC, The Kanoo Group
11.2014 - 05.2023
Travel Coordinator
Kanoo Travel
02.2012 - 10.2014
HR & Travel Coordinator
Prime Projects International LLC
12.2008 - 03.2011
Some College (No Degree) - Diploma, Travel & Tourism
Zabeel Institute of Management And Technology
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