JACKSON LU
North York,ON
Summary
Highly skilled and experienced Senior Account Manager with over a decade of expertise in managing and expanding mortgage loan portfolios. Demonstrated success in generating substantial new loan amounts, building robust client relationships, and providing exceptional customer service. Proficient in navigating complex mortgage products, guidelines, and regulations. Adept at working in fast-paced environments and consistently meeting deadlines.
PERFORMANCE HIGHLIGHTS 2022: Increased new loan amount by approximately $50,000,000 2021: Increased new loan amount by approximately $40,000,000 2020: Increased new loan amount by approximately $55,000,000
Overview
12
12
years of professional experience
Work History
Senior Account Manager
Bank Of China (Canada)
09.2012 - Current
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Analyzed key competitors to respond to competitive threats.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Pipeline Management: Efficiently managed a pipeline of mortgage loans in various stages of processing, ensuring timely completion of all tasks and adherence to deadlines.
- Sales & Client Acquisition: Proactively made sales calls to community banking branches, providing tailored service to customers and prospects seeking residential mortgage loans. Successfully generated 100% of new bank business through outside sales, focusing on clients, prospects, referral sources, and centers of influence.
- Market & Regulatory Insight: Kept abreast of trends and developments in the local real estate market, as well as evolving rules and regulations related to private insured mortgages.
- Client Relationship Management: Cultivated strong relationships with potential and existing customers to develop new business or retain existing business.
- Loan Verification & Analysis: Verified and analyzed borrowers’ income, employment, credit, and assets to determine eligibility for mortgage loans. Prepared loan files for underwriting and cleared conditions for final approval.
- Cross-functional Coordination: Communicated effectively with loan officers, title companies, and appraisers to resolve any issues or discrepancies.
- Data Management: Maintained accurate and up-to-date loan data in the bank’s loan origination system.
Education
Bachelor of Science - Bachelor of Science in Statistics
Western University
06.2008
Skills
- Extensive experience in mortgage account management with a successful track record of guiding clients through the mortgage process
- In-depth knowledge of mortgage products, guidelines, and regulations
- Demonstrated ability to thrive in fast-paced environments and consistently meet deadlines
- Proven ability to build strong customer relationships and deliver excellent customer service
Languages
English
Full Professional
Cantonese
Native or Bilingual
Mandarin
Native or Bilingual
Timeline
Senior Account Manager
Bank Of China (Canada)
09.2012 - Current
Bachelor of Science - Bachelor of Science in Statistics
Western University