Jackson Jakovic
Thousand Oaks
Summary
Dynamic barista and cashier with extensive experience with the UCSD Bookstore, excelling in customer service, beverage preparation, and storefront supervision. Proven ability to train teams and manage inventory effectively, ensuring compliance with health regulations. Recognized for resolving customer issues with professionalism, fostering strong relationships, and maintaining operational excellence in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Barista
La La Land Kind Cafe
Westlake Village
10.2024 - 04.2025
- Adhered to health department regulations concerning sanitation standards.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Stocked shelves with ingredients needed to make coffee drinks.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Lead Cashier
UCSD Bookstore - Sunshine Market
La Jolla
09.2023 - 04.2024
- Handled escalated customer service issues professionally and courteously.
- Utilized point-of-sale system effectively while maintaining data integrity in all transactions.
- Performed side duties such as cleaning or organizing shelves when time permitted.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Balanced the daily tills at end of shift and prepared bank deposits for pick up.
Lead Barista
UCSD Bookstore - Audrey's Cafe
La Jolla
11.2021 - 06.2023
- Provided guidance to employees on proper safety protocols when handling food items or operating machinery.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Developed effective relationships with customers through friendly interactions and excellent product knowledge.
- Supervised and trained baristas to ensure adherence to company policies and procedures.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
Education
Bachelor of Arts - Music
University of California, San Diego
La Jolla, CA06-2024
Skills
- Customer service
- Espresso preparation
- Health regulations
- Point-of-sale operation
- Inventory management
- Cash handling
- Team supervision
- Time management
- Employee training
- Effective communication
References
References available upon request.
Timeline
Barista
La La Land Kind Cafe
10.2024 - 04.2025
Lead Cashier
UCSD Bookstore - Sunshine Market
09.2023 - 04.2024
Lead Barista
UCSD Bookstore - Audrey's Cafe
11.2021 - 06.2023
Bachelor of Arts - Music
University of California, San Diego
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