Jackson Holditch
Support Technician / Sales Representative
Calgary,AB
Summary
Dynamic and results-driven professional with a proven track record at Klaren Inc, specializing in troubleshooting and technical support. Excelled in enhancing customer satisfaction through the resolution of complex technical issues and building strong client relationships. Skilled in remote support and ticket management, consistently improving service delivery by leveraging both technical and interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Technician / Sales Representative
Klaren Inc
Calgary, Alberta
07.2023 - Current
- Skillfully delivered remote assistance to users for technical issues using remote access tools
- Served as the first point of contact for incoming technical service calls and emails. Triaging, resolving, and escalating issues.
- Trained new support representatives on troubleshooting techniques and company support protocols.
- Managed licensing and subscription models for Microsoft products, ensuring compliance and cost-effectiveness.
- Managed backup, user account and helpdesk systems.
- Managed Active Directory, including user setup, group policy configurations, and security updates, ensuring a secure IT environment.
- Managed the setup and maintenance of workstations, including the troubleshooting of performance issues, to ensure a seamless work environment.
- Produced sales documents, finalized deals and filed records.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Documented repair processes and helped streamline procedures for future technical support actions.
Owner/Operator
Triple Play Snow Removal
Okotoks, Alberta
12.2016 - 03.2023
- Provided customer service to ensure customer satisfaction.
- Performed snow removal duties during winter months including shoveling walkways and driveways and applying ice melt product as necessary.
Education
High School Diploma -
Foothills Composite High School
Okotoks, AB06-2023
Network+ - Information Technology
CompTIA
03-2023
MS-900 Microsoft 365 Fundamentals - Information Technology
Microsoft
04-2023
Fundamentals of Technology Sales -
University of Maryland, College Park
04-2024
Skills
- Troubleshooting
- Technical support
- Issue resolution
- Remote support
- Ticket management
- Relationship building
- Customer Service
- Time management
Accomplishments
- High School Honors with Distinction
Certification
- CompTIA Network+
- MS-900 Microsoft 365 Fundamentals
References
References available upon request.
Timeline
Support Technician / Sales Representative
Klaren Inc
07.2023 - Current
Owner/Operator
Triple Play Snow Removal
12.2016 - 03.2023
High School Diploma -
Foothills Composite High School
Network+ - Information Technology
CompTIA
MS-900 Microsoft 365 Fundamentals - Information Technology
Microsoft
Fundamentals of Technology Sales -
University of Maryland, College Park
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