Jackson Fox
Kingston
Summary
Resourceful team lead with a strong background in customer service and operations. Skilled at solving problems under pressure, building trust with customers, and keeping teams motivated in fast-paced environments. Committed to delivering reliable service while continuously learning and growing.
Overview
6
6
years of professional experience
2026
2026
years of post-secondary education
Work History
Assistant Manager
Great Canadian Oil Change
Kingston
09.2024 - 07.2025
- Directed daily operations in a dynamic service setting.
- Acted as a lead technician when needed: performed preventative maintenance services, assisted in diagnostics, and delivered high-quality customer care under pressure.
- Handled complex customer service and retention issues with professionalism and empathy, earning strong team and customer trust.
- Managed administrative duties including bank deposits, document scanning, invoicing, and credit card processing.
- Took ownership of inventory processes: conducted weekly ordering, maintained supply levels, and performed monthly audits to ensure accuracy and cost control.
- Recognized for staying calm in high-stress situations, motivating team members during difficult periods, and rapidly self-teaching new systems and procedures in the absence of formal guidance.
Service Technician
Great Canadian Oil Change
Kingston
09.2023 - 09.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Performed oil changes, tire rotations, transmission services, and other basic maintenance on a variety of vehicles in a timely manner.
- Maintained strict compliance with safety and policy protocols to guarantee consistent operations.
Sales Staff Member
COBS Bread
Kingston
09.2022 - 08.2023
- Providing above and beyond, genuine customer service to create a welcoming environment for all guests, while creating relationships with regulars to foster consistent business.
- Built a broad knowledge base to suggest suitable options for customer needs.
- Processing payments and activated gift cards using POS system, counting and balancing tills.
Online Grocery Associate
Walmart
Kingston
10.2019 - 09.2022
- Assisted customers in finding products within the store.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Education
St.Lawrence College
Kingston, ONSkills
- Multitasking and organization
- Problem-solving
- Customer service
- Time management
- Communication skills
References
Available upon request
Timeline
Assistant Manager
Great Canadian Oil Change
09.2024 - 07.2025
Service Technician
Great Canadian Oil Change
09.2023 - 09.2024
Sales Staff Member
COBS Bread
09.2022 - 08.2023
Online Grocery Associate
Walmart
10.2019 - 09.2022
St.Lawrence College