Jackson Chan
Richmond,BC
Summary
With over 20 years in sales and client relationship experience,
I have worked in multiple industry and listen to different clients and employer needs and wants.
I am experienced in B2B sales nonetheless understanding retail consumer demand.
I am grateful for the opportunity and look forward to begin a new chapter in any new environment.
Overview
23
23
years of professional experience
Work History
Director
Dream to Can Consultant
02.2021 - Current
- Developed strategic consulting frameworks to enhance client project outcomes.
- Assist Sales representative to build client relationship
- Train and improve sales knowledge
- Strategize and marketing
- Oversee operation in sales
Business Development Executive
Global Hire Placement Services
10.2018 - 01.2021
- Developed and implemented strategic partnerships to enhance service offerings and client satisfaction.
- Work with employer to understand the needs in labour and skill shortage
- Assist employer process on foreign worker hiring.
- Streamlined proposal processes, reducing turnaround times for client submissions by optimizing workflows.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Sales Representative
Kingdom Beauty Supplies
01.2004 - 10.2018
- Developed strong customer relationships, enhancing client retention and satisfaction.
- Conducted product demonstrations, effectively showcasing features and benefits to drive sales.
- Analyzed market trends to identify new opportunities for growth in sales territory.
- Resolved customer inquiries and complaints promptly, maintaining high standards of service excellence.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Store Sales Associate
Kingdom Beauty Supplies
05.2002 - 01.2004
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays, ensuring compliance with visual merchandising standards.
- Processed transactions efficiently using point-of-sale systems, improving checkout speed and accuracy.
- Collaborated with team members to achieve sales goals through effective communication and support.
- Monitored inventory levels and restocked shelves to ensure product availability for customers.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Maintained a clean and organized store environment to enhance customer experience.
- Conducted daily store opening/closing procedures, ensuring proper security measures were followed for a safe store environment.
- Managed customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
Education
High School Diploma -
Richmond Secondary
Richmond, BCSkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Operations management
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Director
Dream to Can Consultant
02.2021 - Current
Business Development Executive
Global Hire Placement Services
10.2018 - 01.2021
Sales Representative
Kingdom Beauty Supplies
01.2004 - 10.2018
Store Sales Associate
Kingdom Beauty Supplies
05.2002 - 01.2004
High School Diploma -
Richmond Secondary