Summary
Overview
Work History
Skills
Awards
Languages
Timeline
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Jackson Chan

San Francisco

Summary

Accomplished account manager with a high technical acumen and a proven track record in leading successful digital transformation projects for diverse companies. Adept at guiding organizations through the adoption of cloud technologies, implementing Kubernetes, and establishing CI/CD environments. Skilled in developing robust pipelines, engaging with customers, and closing impactful deals that drive business growth (ARR/ACV).

Overview

9
9
years of professional experience

Work History

Independent

Work
03.2023 - Current
  • Tutored elementary school children in math and reading challenges
  • Volunteered as a chaperone and teacher assistant at daughter's elementary school
  • Drove Uber and Instacart during the evenings/nights to generate income
  • Offered catering services providing Burmese food/cuisine to small parties and gatherings

Account Manager

F5 Networks
05.2019 - 03.2023
  • Consistently surpassed sales quotas, drove revenue growth, forged strategic partnerships, and delivered exceptional customer experiences
  • Helped develop PoCs for the customer by working closely with Solution Architects and Professional Services to ensure successful deployment, adoption, and understand the value of NGINX
  • Worked closely with BDRs on account mapping, creating outreach campaigns, and prospecting leads based on buying signals
  • Negotiated contract terms with procurement, legal teams and channel partners, securing favorable agreements for all parties.
  • Quota Attainment: 152% FY22, 138% FY21, 125% FY20

Customer Success Manager

NGINX Inc.
02.2017 - 05.2019
  • One of the first 3 founding members of the Customer Success team who helped built the playbook & processes for renewals, adoption, growth, and churn prevention
  • Assisted customers with onboarding, and product setup to foster successful adoption and usage.
  • Tracked and managed customer health scores, created email and outreach campaigns to stay engaged with customers, escalated issues to help prevent churn.
  • Built impactful relationships with key decision makers, product owners, and procurement to close expansion deals and renewals
  • Quota Attainment: 134% FY18, 165% FY19 (CSM of the Year)

Sales Development Representative

NGINX Inc.
10.2015 - 02.2017
  • Excelled as one of the top 3 performing SDRs in meeting creation via cold calling, email campaigns, and in-person events
  • Exceeded quota 13 out of 15 months with an average of 128% attainment
  • Consistently met the daily activity metrics of 60+ calls and 60+ emails with the best 'meeting set to opportunity conversion rate' on the team
  • Promoted to Customer Success Manager as one of the 3 founders of the new CS team.

Skills

  • Strategic Prospecting
  • Account planning
  • Pipeline Management
  • Sales Forecasting
  • Territory Management
  • Customer Relationship Building
  • Solution selling

Awards

  • Customer Success Manager of The Year - FY18
  • Tom Brady Award - FY16 SDR MVP

Languages

English
Native or Bilingual
Burmese
Native or Bilingual

Timeline

Independent

Work
03.2023 - Current

Account Manager

F5 Networks
05.2019 - 03.2023

Customer Success Manager

NGINX Inc.
02.2017 - 05.2019

Sales Development Representative

NGINX Inc.
10.2015 - 02.2017

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Jackson Chan