Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jackquine Alfred

Rohnert Park

Summary

Dynamic customer service professional with experience at Avelo Airlines, excelling in problem resolution and active listening. Proven track record of enhancing customer satisfaction through effective communication and critical thinking. Skilled in data entry and multitasking, consistently delivering exceptional service and excelling in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Avelo Airlines
04.2025 - Current
  • Provide an exceptional Customer Experience by assisting Customers through every step of their airport journey.
  • Work in the lobby checking-in Customers and baggage.
  • Work at the boarding gate, boarding flights and assisting Customers with questions.
  • Work at the baggage claim, assisting Customers with baggage irregularities, filing baggage claims, and answering questions.
  • Assist Customers with disabilities including pushback wheelchairs, handling assistive devices, and conducting on-board transfers, as required.
  • Operate boarding ramps, jetbridges, and air stairs, where equipped.
  • Other duties as required to provide exceptional service for our Customers.

Restaurant Supervisor

Superburger-santa Rosa
01.2022 - 03.2025
  • Supervised daily restaurant operations ensuring compliance with health and safety standards.
  • Trained and mentored team members on customer service and food handling procedures.
  • Assisted in managing inventory levels, performing stock checks, and placing orders as needed.
  • Coordinated staff schedules to optimize service efficiency during peak hours.
  • Solved customer disputes and made sure everyone was happy

CNA

Right At Home Health Care
01.2019 - 01.2022
  • Administered daily personal care and hygiene tasks for residents, ensuring comfort and dignity.
  • Monitored vital signs, accurately documenting changes in health status for nursing staff review.
  • Assisted with mobility and rehabilitation exercises, enhancing residents' physical well-being.
  • Collaborated with healthcare teams to develop individualized care plans tailored to resident needs.
  • Provided emotional support to residents and families, promoting a compassionate atmosphere within the facility.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Restaurant Team Leader

Chick-fil-A
06.2016 - 09.2018
  • Led daily operations, ensuring high-quality service and adherence to health standards.
  • Trained and mentored team members, enhancing performance and fostering a collaborative environment.
  • Implemented inventory management practices, reducing waste and optimizing stock levels.
  • Developed staff schedules to maintain adequate coverage during peak hours, improving workflow efficiency.
  • Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective communication.

Education

Whitehall High School
Whitehall, PA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer satisfaction measurement
  • Multitasking

Languages

English
Native or Bilingual
Swahili
Native or Bilingual

Timeline

Customer Service Representative

Avelo Airlines
04.2025 - Current

Restaurant Supervisor

Superburger-santa Rosa
01.2022 - 03.2025

CNA

Right At Home Health Care
01.2019 - 01.2022

Restaurant Team Leader

Chick-fil-A
06.2016 - 09.2018

Whitehall High School

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Jackquine Alfred