Jacklynn Kean
Elmsdale
Summary
Adept at transforming high-stress situations into positive customer experiences, my tenure at Superstore honed my critical thinking and customer service skills. I excelled in resolving complaints, boosting loyalty by empathetically addressing customer needs, and efficiently managing escalated calls. My proficiency in data entry and active listening further contributed to satisfactory resolutions, enhancing company reputation.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Superstore
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Musquodoboiot Royal High School
Middle Musquodoboit, NS01.2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Professional Working
Timeline
Customer Service Representative
Superstore
02.2023 - Current
Musquodoboiot Royal High School
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