Jacklyn Haugen
Caledonia,ON
Summary
With 19 years of experience, including a pivotal role at Hamilton Health Sciences, I excel in patient care and operational efficiency. My expertise spans from advanced laboratory procedures to effective team leadership. Known for enhancing patient satisfaction and streamlining processes, I combine exceptional communication skills with proficiency in health informatics, significantly contributing to workplace safety and service quality.
Overview
18
18
years of professional experience
Work History
Porter
Hamilton Health Sciences
Hamilton, ON
07.2013 - Current
- Transporting patients to and from various wards and departments; assisting with patient lifts and transfers; assisting patients in and out of wheelchairs; delivery of specimens, equipment, documents and supplies; responding to all Codes and assisting as required
- Communicate with coworkers and managers about completed duties.
- Maintain a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintain a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
Assistant Manager
Tanorama Suntan Studios
Hamilton, ON
12.2009 - 12.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
JCC Clerk-1
Hamilton Health Sciences
Hamilton, ON
09.2017 - 03.2020
- Organized and maintained confidential patient charting
- Prepared patient charts and documents for physicians
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Environmental Aide
Hamilton Health Sciences
Hamilton, ON
12.2011 - 07.2013
- Provided a diverse variety of services to clients in clinical and non clinical areas of Hamilton Health Sciences as well as external clients.
- My services included; clinical and core housekeeping, meal services, and discharge planning.
- Was required to follow infection control guidelines and practices
Sales Associate/Health And Safety Representative
Reitmans Ltd
Hamilton, ON
09.2006 - 12.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Responsible for the health and safety of 7-12 staff members
Education
Medical Terminology 1
Mohawk College of Applied Arts And Technology
Hamilton, ON09.2011
Diploma - Medical Laboratory Science Assistant
Everest College
Hamilton, ON03.2009
Diploma -
Hill Park Secondary School
Hamilton, ON06.2006
Skills
- Thorough knowledge of laboratory procedures such as phlebotomy, ECG setup, vital sign assessment, urinalysis and a various variety of testing
- Excellent language and communication skills
- Proven record of superior cleaning abilities, able to follow universal precautions, sanitizing and sterilizing according to protocol
- Experienced in many computer programs such as; Microsoft Word, Excel, Spreadsheet, PowerPoint, Health Screen, Mosaiq, Kronos and Chart Tracker
- Exemplary background in patient/client communication acquired from 19 years in health and retail training
Languages
English
Native or Bilingual
Timeline
JCC Clerk-1
Hamilton Health Sciences
09.2017 - 03.2020
Porter
Hamilton Health Sciences
07.2013 - Current
Environmental Aide
Hamilton Health Sciences
12.2011 - 07.2013
Assistant Manager
Tanorama Suntan Studios
12.2009 - 12.2011
Sales Associate/Health And Safety Representative
Reitmans Ltd
09.2006 - 12.2010
Medical Terminology 1
Mohawk College of Applied Arts And Technology
Diploma - Medical Laboratory Science Assistant
Everest College
Diploma -
Hill Park Secondary School