Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jackline Muchiri

Niagara Falls

Summary

Dynamic and client- oriented professional with proven track record and experience in luxury hospitality/tourism, marketing and guest experience within multicultural and fast-paced environments. Recognized for achieving top sales and marketing performance, delivering exceptional guest experiences, and effectively coordinating operations. Individual with strong capability to adapt, solve problems, and exceed customer expectations fostering quality service, positive relationships, and organizational success.

Overview

9
9
years of professional experience

Work History

Guest service & Coordination

Hilton Hotel Niagara Falls & Hamptons by Hilton Cornwall
Niagara Falls
01.2024 - Current
  • Supporting management with marketing, sales operations and maintaining personalized professional accounts.
  • Additionally, I upsold luxurious destinations like private wine tastings deals and luxurious room packages in Hilton- Niagara falls through social media marketing.
  • Trouble shooting upcoming accommodation issues during guests staying a fast-paced and effective way.
  • Escalating hotel issues in Hamptons by Hilton -Cornwall, while also supervising some staff to ensure seamlessness.

Assistant stores manager

Alshaya Group
Doha
01.2023 - 01.2024
  • Company Overview: One of the world’s leading beauty franchises.
  • Supporting one of the world’s leading beauty franchises with store operations.
  • Facilitating brand, staff, client relationships and sales processes resulting in surpassing monthly sales.
  • One of the world’s leading beauty franchises.

Hotel Representative Coordinator

Qatar Airways
Doha
01.2022 - 01.2023
  • As a coordinator, I effectively supported operations and relationships in the allocated hotels, by engaging with travelers on site, converting enquiries into sales through a consultative process and delivering excellence.
  • Upsold luxury destination/luxury car rental products while ensuring tourists had access to all the resources As they would need during their travel and resolved any organizational issues they faced in those matters.
  • My client base was mostly from North America.
  • Achieved top 3 sales figures at one point surpassing targets by 165%, earning recognition from Qatar Airways.
  • Managed the entire process, consultation, selling bespoke packages, professional relationships maintenance.
  • Developed and managed personalized travel itineraries, responding to queries, baggage allowance, flight schedules, re bookings, calendar and appointment details while problem solving upcoming issues.

University Tours Facilitator & Sales Support for Expo Dubai

Barker Langham
Dubai
01.2019 - 01.2022
  • Responsible for private group university tours facilitation, educating and linking school-curriculum information related to the expo.
  • For instance; presentations on sustainability, mobility, innovation.
  • Worked with multi-cultural guests, museums, seniors and pavilion hosting teams in this worldwide show to assist in operations and cater to over 195 countries in different programs like seniors, school programs while managing individual sales profiles and accounts.
  • Privileged to be recognized with Hero’s Award by the Barker Langham management for outstanding professionalism, initiative and a high level of multicultural/friendly engagement with visitors.

Executive Accounts Management

Kwetu Marketing Agency
01.2016 - 01.2019
  • Business development process- Business leads engagement, curating creative proposals and budgets suitable for specific business needs, incorporation of digital marketing tools for the clients (KPIs, Analysis, Design, Content writing), correspondence for business deals closure.
  • Managing small Business to business relationships and accounts for instance; upscale pharmaceuticals marketing/sales, small beauty brands, branding, digital marketing efforts & content generation for businesses.

Consultancy and booking management

BWJ Travel
  • Working as an affiliate with premium travel host agency.
  • Consulting and arranging luxury travels, involved in all processes to ensure meticulous and personalized delivery.
  • Agile with different functions destinations, offering first-hand consultation, surpassing sales targets, CRM and accounts management.
  • Strategic marketing, calling and follow ups, email correspondence and social media management.

Education

Bachelor of Arts - Mass Communication/ Public Relations

Jomo Kenyatta University of Agriculture& Technology
01.2019

Skills

  • Clientele satisfaction
  • Branding excellence
  • Digital marketing
  • Sales
  • Product knowledge
  • Advertisement
  • Administrative skills
  • Effective communication skills
  • Multicultural proficiency
  • Problem solving
  • Conflict resolution

Timeline

Guest service & Coordination

Hilton Hotel Niagara Falls & Hamptons by Hilton Cornwall
01.2024 - Current

Assistant stores manager

Alshaya Group
01.2023 - 01.2024

Hotel Representative Coordinator

Qatar Airways
01.2022 - 01.2023

University Tours Facilitator & Sales Support for Expo Dubai

Barker Langham
01.2019 - 01.2022

Executive Accounts Management

Kwetu Marketing Agency
01.2016 - 01.2019

Consultancy and booking management

BWJ Travel

Bachelor of Arts - Mass Communication/ Public Relations

Jomo Kenyatta University of Agriculture& Technology

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Jackline Muchiri