Jackline Kemigabo
Toronto,Canada
Summary
Self-directed and innovative professional with experience in case management, crisis intervention, and community support. Skilled in building collaborative relationships, supporting vulnerable populations, and developing creative solutions to complex challenges. Recognized for strong communication, attention to detail, and a client-centered approach. Seeking a role with opportunities for growth and new challenges.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Trustee Case Manager
The Neighbourhood Group
01.2021 - 01.2024
- Conducted client intake and assessments, coordinating supports for housing, health, financial, and legal needs.
- Supported clients with self-directed goals through home visits, office meetings, and community accompaniments.
- Liaised with landlords to address rent, housing standards, and safety issues.
- Collaborated with service providers including hospitals, law enforcement, and housing agencies.
- Facilitated group programs promoting recovery, life skills, and peer engagement.
- Responded to crises, applying de-escalation and conflict resolution strategies.
- Maintained accurate case notes and reports in compliance with PHIPA and agency policies.
- Provided supervision, medication monitoring, and daily support in shelter programs.
Community Support Worker
RIGE Associates
01.2019 - 01.2021
- Completed client admissions, discharges, and intake orientations.
- Assisted residents with daily activities, providing encouragement and support.
- Documented case notes, incident reports, and hostel registry records.
- Conducted safety checks, administered Naloxone, and escalated emergencies appropriately.
- Monitored resident compliance, performed bed checks, and managed belongings during discharges.
- Ensured safe, clean, and welcoming spaces through collaboration with staff and supervisors.
- Promoted respectful, inclusive environments while enforcing agency standards.
Education
Community Service Worker -
Trios Collage
09-2023
Skills
- Case Management & Advocacy
- Crisis Intervention & De-escalation
- Client Intake & Assessment
- Verbal & Written Communication
- Time Management & Multitasking
- Microsoft Office (Word, Excel, Outlook)
- Team Collaboration & Leadership
- Documentation & Record-Keeping
Languages
English
Full Professional
Certification
- First Aid, CPR/AED Level C – Canadian Red Cross, 2024
- Toronto Shelter Standards – Toronto Hostels Training Centre, 2024
- Take-Home Naloxone Training – St. Paul’s Foundation, 2024
- Crisis Intervention
Timeline
Trustee Case Manager
The Neighbourhood Group
01.2021 - 01.2024
Community Support Worker
RIGE Associates
01.2019 - 01.2021
Community Service Worker -
Trios Collage