Jackline Kemigabo

• Provide leadership in the recruitment, hiring and training of staff, direct supervision of case managers, performance reviews and performance management
  • Develop and coordinate staff training, program development and evaluation, data collection
  • Network with partner organizations in the community, hospitals and broader social service sectors
  • Coordinate on-going professional development for case managers in areas of complex substance use, mental health, harm reduction, crisis intervention, concurrent disorders, money management/literacy skills and other relevant topics
  • Proficient in use of databases and with complex reports required by funders; monitor case managers’ data entry, assess gaps, identify supports/training needs; and ensure adherence to PHIPA and TNG policies
  • Oversee daily operations of VTP including scheduling, community safety protocols, budgeting/expenses and adherence to Health and Safety policies and procedures
  • Leads/facilitates team meetings, clinical discussion and group supervisions
  • Coordinate placement and supervision of students and program volunteers
  • Support Sr Manager with leadership initiatives as needed and provide back up supports and On-Call
  • Intervening and deescalating crisis situations
  • Attend and actively participate in UHHS and TNG meetings; and represent TNG at public community meetings/venues with funders, stakeholders and the larger community
  • Ensure adherence to the TNG policies and procedures and the Collective Agreement
  • Supervise the Odette Housing Program including the Odette Housing worker.
  • Provide direct oversight, coaching, and support to new staff
  • Monitor and ensure performance targets for the Odette Housing program, and Case Managers.
  • Coordinate cross-program activities between VTP, housing, and harm reduction services
  • Manage increased reporting, accountability, and stakeholder engagement across programs

Conducted intake and assessment interviews with participants to determine needs.

Completed comprehensive assessments, coordinating referrals and advocacy across various support areas.

Facilitated identification and achievement of self-directed goals with participants.

Provided ongoing community support through home visits, office meetings, and appointment accompaniments.

Monitored property issues, ensuring compliance with housing standards while liaising with landlords.

Collaborated effectively with external service providers to enhance client support networks.

Connected clients to community resources, including support groups and life skills training.

Organized group programming aimed at promoting well-being and recovery.

• Admitted and discharged clients, ensuring compliance with all regulations.
• Conducted full intake process for new residents, including information collection and orientation.
• Maintained accurate records of resident admissions and discharges as required.
• Supervised residents’ daily activities, providing support and encouragement as needed.
• Executed clerical duties for documentation, including SMIS and incident logbook entries.
• Performed health and safety inspections to ensure clients' well-being throughout facilities.
• Administered Naloxone during overdose emergencies and contacted emergency services.
• Reported site problems to shift supervisor and enforced agency rules consistently.