Jackie Ngo

CI/CD Platform Ownership & Infrastructure Strategy

• Led migration of 100% of Mobile CI/CD pipelines from CircleCI to GitHub Actions, reducing build times by 30–50%.
• Designed scalable CI/CD architecture across mobile platforms, reducing duplication by 40% via reusable workflows.
• Optimized CI performance, achieving a 20–30% reduction in execution costs.

Release Automation & Delivery Optimization

• Automated release candidate workflows for iOS/Android, reducing manual effort by 50–70%.
• Standardized release processes across teams to improve consistency and minimize human error.

Mobile Testing Platform Modernization (Firebase)

• Implemented Firebase App Distribution for iOS, eliminating tester caps and build expiration constraints.
• Increased testing participation by 2–3x, improving feedback cycles and reducing turnaround time by 40–60%.

AI-Driven Voice of Customer (VoC) Platform

• Built a VoC platform aggregating 10K+ monthly signals from App Stores and Qualtrics.
• Integrated OpenAI-powered summarization for sentiment analysis, reducing analysis time by 90% (hours to minutes).
• Developed an automated system to generate AI-powered, CSS-styled PDF reports for 10+ cross-functional teams.

Automation & Framework Modernization

• Led migration from Puppeteer/Cypress to Playwright, improving test stability and reducing flakiness by 40–60%
• Standardized test architecture and patterns, enabling faster test development and easier maintenance across teams

• Developed testing infrastructure in Agile environments and designed test cases based on complex business requirements.
• Supported integration, regression, and smoke testing for high-stakes production releases.

• Managed all testing activities as the sole QA engineer, driving process improvements across the SDLC.
• Performed comprehensive functional, UI, performance, and exploratory testing.