JACKIELYN JANE MAYLON
North York,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Virtual Assistant
Upwork
12.2016 - Current
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Managed CRM input, exports, and clean-up.
- Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to main human resources files.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Technical Service Representative
[24]7 Customer Philippines Inc.
05.2015 - 03.2016
- Diagnosed severity of customer issues, escalating tickets to appropriate personnel for intervention.
- Monitored systems in operation and quickly troubleshot errors.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Promoted efficiency among departments with prompt resolution of system issues.
- Translated complex technical issues into digestible language for non-technical users.
Customer Service Associate
Convergys
07.2011 - 02.2015
- Delivered prompt service to prioritize customer needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Created and maintained detailed database to develop promotional sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Qualfon
06.2010 - 06.2011
- Created and maintained detailed database to develop promotional sales.
- Investigated and resolved accounting, service and delivery concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Ontario College Graduate Certification - Business Analytics
Seneca College
North York, ON08.2023
Bachelor of Science - Computer Science
Cebu Institute of Technology - University
Cebu City, Philippines03.2010
Skills
- Administrative Duties
- Computers and Technology
- Employee Communications
- Customer Relations and Communications
- Website Updating
- Staff Orientation and Training
- Client Meetings
Timeline
Virtual Assistant
Upwork
12.2016 - Current
Technical Service Representative
[24]7 Customer Philippines Inc.
05.2015 - 03.2016
Customer Service Associate
Convergys
07.2011 - 02.2015
Customer Service Representative
Qualfon
06.2010 - 06.2011
Ontario College Graduate Certification - Business Analytics
Seneca College
Bachelor of Science - Computer Science
Cebu Institute of Technology - University
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