JACKIE LOU PAHAYAC
Cebu ,Philippines
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
8
8
years of professional experience
Work History
Patient Care Assistant
ActiveOne Health
09.2023 - Current
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
Clinic Office Assistant
Healthway Medical Network
01.2023 - 06.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email, or in-person to provide information.
- Collaborated with various departments to complete assigned tasks.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Monitored security to help maintain equipment, data and information safety.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
Nursing Aide
University Of Cebu Medical Center
05.2021 - 04.2022
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Managed personal care of different type of patients.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Monitored patients' status and reported any identified abnormalities or changes to nursing personnel.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Educated patients and family members on best home care practices for healing and recovery.
Nursing Assistant
Chong Hua Hospital
01.2016 - 03.2021
- Documented care actions by completing records and logs in medical software system.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Transported patients between rooms and appointments or testing locations.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
UHA Caregiving Training Center
Highway, Mandaue City, Philippines06.2012
Skills
- Interdepartmental Collaboration
- Healthcare Operations
- Organizational Standards
- Claims Processing
- Compassionate Care
- Personal Hygiene Assistance
- Tracheostomy Care
- Pediatric Care
- Nursing Assistance
Timeline
Patient Care Assistant
ActiveOne Health
09.2023 - Current
Clinic Office Assistant
Healthway Medical Network
01.2023 - 06.2023
Nursing Aide
University Of Cebu Medical Center
05.2021 - 04.2022
Nursing Assistant
Chong Hua Hospital
01.2016 - 03.2021
UHA Caregiving Training Center
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