Jackie Wilson
Oroville
Summary
Dynamic and results-oriented professional with a diverse background in customer service and healthcare, including a pivotal role at Great Clips Salon. Excelled in client relations and team leadership, enhancing client satisfaction and operational efficiency. Skilled in appointment scheduling and documentation, demonstrating exceptional organization and time management abilities.
Hardworking Hairstylist bringing 14+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
22
22
years of professional experience
Work History
Hairstylist
Juvenile Detention Center
09.2023 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Trimmed, cut, and shaped hair based on customer preference.
Hairstylist
Feather River Care
10.2019 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
Assistant Manager
Great Clips Salon
05.2011 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enhanced client satisfaction by providing personalized haircuts.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
Medical Assistant
Lassen Medical Group
06.2010 - 05.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with work comp billing and data entry.
Guest Services
Gold Country Casino
06.2009 - 06.2010
- Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Supported marketing initiatives by setting up and maintaining promotional displays.
Front Desk Receptionist
Motel 6 Hotel
03.2003 - 05.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
Chico Beauty College
Chico, CA06-2008
High School Diploma -
Oroville Adult Education
Oroville, CA06-2004
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Organization skills
- Time management
- Telephone skills
- Customer and client relations
- Data inputting
- Documentation and reporting
Timeline
Hairstylist
Juvenile Detention Center
09.2023 - Current
Hairstylist
Feather River Care
10.2019 - Current
Assistant Manager
Great Clips Salon
05.2011 - Current
Medical Assistant
Lassen Medical Group
06.2010 - 05.2011
Guest Services
Gold Country Casino
06.2009 - 06.2010
Front Desk Receptionist
Motel 6 Hotel
03.2003 - 05.2009
Chico Beauty College
High School Diploma -
Oroville Adult Education
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