Jackie White
Menlo Park
Summary
Lead Medical Administrative Assistant with over 11 years of extensive expertise in optimizing medical operations and enhancing patient care at the Department of Veterans Affairs. Proficient in CPRS, consult tracking, and data analysis, driving significant improvements in clinic efficiency and patient satisfaction. Passionate about fostering a culture of continuous improvement and innovation, ensuring superior service delivery and operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Medical Administrative Support
Department of Veterans Affairs
11.2023 - Current
- Lead team in optimizing patient scheduling, enhancing clinic efficiency and service quality.
- Train and mentor staff, fostering professional growth and improved team performance.
- Ensure secure patient data management, reducing breach risks and ensuring compliance. Monitored, processed daily my healthy vet messages from veterans.
- Analyze call volumes to improve response rates and patient care quality. Coordinate workloads to enhance consult completion and patient satisfaction.
- Streamlined patient appointment scheduling, significantly improving operational efficiency and reducing wait times for veterans. Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines. Managed over 60 incoming calls and responded to over 45 voicemail.
Advanced Medical Administrative Assistant
Department of Veterans Affairs
07.2022 - 11.2023
- Coordinated patient appointments, ensuring timely scheduling and provider collaboration. Trained staff on clinic procedures, enhancing team efficiency and compliance.
- Verified consults in CPRS, maintaining accuracy in patient records. Informed staff of policy changes, ensuring adherence to administrative regulations. Handled over 45 customer calls daily.
- Facilitated patient enrollment verification, ensuring seamless access to care and enhancing overall patient satisfaction. Streamlined appointment scheduling processes, achieving timely patient access and reducing wait times in the clinic.
- Coordinated with healthcare providers to manage appointments effectively, improving workflow and enhancing patient care delivery.
- Reviewed and executed MCCR regulations with precision, ensuring compliance and minimizing administrative discrepancies.
- Maintained accurate patient encounter records, contributing to improved data integrity and operational efficiency within the clinic.
- Trained new staff on clinic protocols, fostering a collaborative environment that enhanced team performance and service delivery. Verified consults in CPRS, ensuring precise patient records and contributing to better healthcare outcomes.
- Maintained meticulous patient encounter logs, enhancing data integrity and operational efficiency in clinic management.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience. Verified insurance coverage to prepare for upcoming patient appointments.
Nurse Assistant/Administrative Associate
Department of Veterans Affairs
03.2017 - 07.2022
- Conducted patient rounds, ensuring clean rooms and updated bedding for optimal care. Screen calls, transfer incoming to the chief of nursing, responded to daily email correspondence.
- Monitored ECGs and vital signs, accurately recording data for health assessments. Coordinated job fair events, enhancing team morale and supporting recruitment initiatives.
- Provided compassionate patient care, fostering a welcoming environment that promoted emotional well-being and trust among patients. Administered daily vital signs and monitored patient progress, ensuring timely interventions that significantly improved recovery outcomes.
- Maintained accurate patient records and ensured compliance with regulatory standards, enhancing operational efficiency and reducing errors. Coordinated with medical staff to streamline patient care processes, resulting in noticeable improvements in care delivery and team communication.
- Managed incoming calls and employment checks, distributed daily mail to appropriate staff in the nursing department. Set up pre-hire packets for onboarding process.
- Provided compassionate patient care, fostering a welcoming environment that enhanced emotional well-being and trust among patients.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment. Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Government Logging Discrepancy Analyst
Parallon Healthcare
01.2014 - 01.2017
- Submit for rebill on unpaid claims add modifiers to therapy charges detail non-covered charge provided discount to late charges. Processed billable, non billable charges and write off non billable charges.
- Verified I-plan updated patient primary medical insurance monitor outlier payments updated deductible and coinsurance. Set up automatic draft and provide co-pay information verified mailed invoice request primary care providers.
- Resolved discrepancies on Medicare and Tricare claims by applying the correct procedure HCPCS NPI ICD-10 revenue codes. Utilized computer software to access and perform discrepancies for patient accounts that are considered re-evaluated, non-financials and non-worked.
- Reviewed patient entire medical record with the intent to take appropriate actions verified medical claim & code appropriate DRG. Processed electronic paper claims verified HMO PPO insurance plans for employers and customers.
- Monitored the electronic remittance advice (ERA) to verify total charges billed by hospital against charges Medicare paid. Analyzed patient account to determine if a living will or advanced directive was present and made notation on patient account once the issue is resolved.
- Followed up accounts with cover day discrepancy because the system has billed for inpatient charges on discharge status transfer.
- Searched, compared price, and ordered office supplies by way of research through vendor catalog and organized, monitored requisition or purchase orders past or present for office supplies for the government logging department.
- Utilized the comorbidity finder to calculate rehab and psychiatric charges are assigned the correct codes for billing purposes. Provided patient confidentiality concerning ensuring that my computer was closed when I left my desk.
- Participated in client meetings to discuss financial analysis and investment strategies.
Administrative & Finance Analyst Assistant
Stanford University
12.2007 - 12.2013
- Support departments with administrative tasks, enhancing operational efficiency. Verified transcripts and documents, ensuring accuracy and compliance.
- Resolved student debts, improving financial recovery and student relations. Managed invoices and purchase orders, streamlining financial processes.
- Facilitated alumni communications, strengthening community engagement. Streamlined administrative processes, enhancing efficiency and reducing turnaround time for student support inquiries.
- Verified and processed student transcripts, ensuring accuracy in records and facilitating timely graduation for students.
- Provided exceptional customer service to departments, fostering a collaborative environment and strengthening interdepartmental relationships.
- Maintained meticulous records of student debts, leading to improved resolution rates and enhanced financial accountability.
- Developed a tracking system for alumni communications, significantly improving engagement and attendance at university events.
- Implemented a new invoice tracking system, reducing processing time and enhancing financial accuracy across departments.
Education
Associate of Arts - Behavioral Sciences
Mission College
Santa Clara, CA12.2018
Skills
- Medical Terminology
- Patient Scheduling
- Microsoft Office
- CPRS
- Vista Scheduling
- Consult Tracking
- Secure Messaging
- ICB Billing
- Data Analysis
- Team Leadership
- Patient Advocacy
- Regulatory Compliance
Certification
- Basic Life Support (BLS)
- American Heart Association
Timeline
Lead Medical Administrative Support
Department of Veterans Affairs
11.2023 - Current
Advanced Medical Administrative Assistant
Department of Veterans Affairs
07.2022 - 11.2023
Nurse Assistant/Administrative Associate
Department of Veterans Affairs
03.2017 - 07.2022
Government Logging Discrepancy Analyst
Parallon Healthcare
01.2014 - 01.2017
Administrative & Finance Analyst Assistant
Stanford University
12.2007 - 12.2013
Associate of Arts - Behavioral Sciences
Mission College