Jackie Ta
Ottawa,ON
Summary
Customer-focused professional with experience in both hospitality and banking industries. Skilled in delivering exceptional service, managing customer relationships, and resolving inquiries efficiently. Developed strong communication, multitasking, and problem-solving skills as a waiter, and refined client relationship management (CRM) abilities as a Customer Relations Specialist at a bank. Adaptable, detail-oriented, and dedicated to providing positive customer experiences in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
Pho Thu Do Restaurant
11.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
Customer Relations Specialist (CRM)
MB Bank
06.2023 - 08.2023
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Enhanced customer loyalty by delivering personalized service and resolving issues efficiently.
- Streamlined communication processes for increased efficiency in handling customer inquiries.
- Collaborated with the sales team to resolve complex client issues, ensuring long-term relationships.
Education
Joint Honours in Mathematics And Economic - Social Sciences
University of Ottawa
Ottawa, ON04-2026
Skills
- Customer Service Excellence
- Communication & Interpersonal Skills
- Problem-Solving & Conflict Resolution
- Time Management & Multitasking
- Adaptability & Flexibility
- Client Relationship Management (CRM)
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Restaurant Waiter
Pho Thu Do Restaurant
11.2023 - Current
Customer Relations Specialist (CRM)
MB Bank
06.2023 - 08.2023
Joint Honours in Mathematics And Economic - Social Sciences
University of Ottawa
Similar Profiles
Duy LeDuy Le
Food server at Pho Thu DoFood server at Pho Thu Do
KELLY TRANKELLY TRAN
Front of House Employee at Co Thu Quan RestaurantFront of House Employee at Co Thu Quan Restaurant
TU TRUONG HUUTU TRUONG HUU
Kitchen Assistant at Pho RestaurantKitchen Assistant at Pho Restaurant