Jackie Smith

Hired, trained and supervised staff members in accordance with organizational guidelines.

• Analyzed sales figures and forecast future sales volumes to plan promotions accordingly.
• Conducted regular meetings with staff to discuss new products, services, upcoming events or changes in the organization's policy, procedures.
• Reviewed daily store activities including cash flow management, expense tracking and shrinkage control.
• Provided feedback to team members on their job performance and identified areas of improvement.

• Managed sales funnel effectively and forecasted requirements across multiple industry accounts.
• Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
• Employed cold calling, prospecting and networking to land new customers and penetrate new markets.

• Supervised sales and operational strategies, training, team culture and communication of national sales program remotely via conference/video calls, weekly 1:1 meetings with leaders, and follow up with in store visits.
• Set clear objectives and helped managers develop plans to achieve/exceed key performance targets on time.
• Tracked and analyzed sales reports to forecast sales trajectory and pivot where necessary.
• Delivered constructive coaching and feedback to enhance leadership, drive sales and continually enhance customer service.
• Achieved President's Club status (Top 6 performers nationally across the Bell & Source brands)

• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
• Limited inventory discrepancies by investigating variances on a daily basis, managed average of -0.41% net variance on $26 million YOY.
• Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.

• Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
• Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Prepared quarterly business documentation, reports and logs to identify and manage sales metrics and support process driven activities.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.