Jackie Scott
Vernon,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.
Personable Hospitality Specialist with several years of success in guaranteeing customer satisfaction. Passionate about providing upbeat and friendly service, resulting in consistent return customers.
Overview
24
24
years of professional experience
Work History
First Tee Host / Marshal
Black Mountain Golf Club
03.2023 - 11.2023
- Enhanced customer satisfaction by promptly greeting and organizing guests to begin their game.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Contributed to pace of play by sharing player tips and knowledge of course design to avoid delays and through effective communication, enhance player experience.
- Developed rapport with members, fostering a sense of community within the golf club.
- Cultivated positive guest relations by ensuring pace of play was maintained in a fun, non-confrontational way.
- Administered set up of tournaments on the course.
Director of Hospitality
Portrait Winery Ltd.
11.2011 - 04.2013
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw facility management projects, ensuring timely completion without compromising on quality or safety standards.
- Collaborated with cross-functional teams to develop marketing strategies and promotional campaigns.
- Led a team of professionals in delivering exceptional guest experiences and maintaining high-quality standards.
- Launched successful events and promotions that resulted in increased bookings and incremental revenue gains.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Residential Realtor
Royal LePage Kelowna
04.2002 - 10.2011
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Guided clients from beginning to end of home buying process in choosing right property.
- Maintained social media accounts to promote properties and interact with potential clients.
- Collaborated with stakeholders to complete property sales and purchases.
- Consistently a top producer achieving the top 5% in Canada 3 times in 9 years.
- New Home Sales leader for Woodstock Developments ((Shannon Woods, Eagles View) and Acorn Developments (Sunset Ranch), earning a CHBA Tommy Award in 2007 for Sales Professional of the year.
Advertising Account Executive
Okanagan Life Magazine
09.1999 - 09.2001
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Coordinated with finance departments to ensure accurate billing procedures were followed for each advertising campaign managed.
- Directed copy preparation, proof evaluation and layout enhancement for advertising materials.
- Devised strategies to perform at required goal level and achieve monthly quota.
Education
Real Estate
UBC, Sauders Business School
Vancouver200 HR Yoga Teacher Training
Mai Yoga School
VernonLevel 1 Certification
Precision Nutrition
Skills
- Effective Time Management
- Hospitality service expertise
- Team player
- Customer-Oriented
- Multitasking proficiency
- Professional Appearance
- Event Planning
- Effective Multitasking
- Conflict and Complaint Resolution
- Flexible and Adaptable
Additional Information
I have been a fitness activist for over 30 years with strong knowledge in weight training, nutrition and cardiovascular activities.
Timeline
First Tee Host / Marshal
Black Mountain Golf Club
03.2023 - 11.2023
Director of Hospitality
Portrait Winery Ltd.
11.2011 - 04.2013
Residential Realtor
Royal LePage Kelowna
04.2002 - 10.2011
Advertising Account Executive
Okanagan Life Magazine
09.1999 - 09.2001
Real Estate
UBC, Sauders Business School
200 HR Yoga Teacher Training
Mai Yoga School
Level 1 Certification
Precision Nutrition
Similar Profiles
Samantha BotellSamantha Botell
Grounds Crew at Black Mountain Golf ClubGrounds Crew at Black Mountain Golf Club
Lesleyanne HiltsLesleyanne Hilts
Apparel Manager at Golf TownApparel Manager at Golf Town
Sat Guru KhalsaSat Guru Khalsa
Golf Pro Shop Employee at Black Mesa Golf ClubGolf Pro Shop Employee at Black Mesa Golf Club