Jackie Nixon
Wasaga Beach,ON
Summary
Dedicated Waitress with 19 years of experience skilled in memorizing menus and promoting customer loyalty. Resourceful individual providing customers with pleasant dining experience and quality food service. Proficient in itemizing orders and preparing accurate checks, assisting guests in menu selections and resolving common customer issues. Commended for excellent multitasking abilities and happy, patient demeanor. Results-driven Waitress with [Number] years of service experience supporting daily operations of dining room and kitchen areas. Skillful in setting up food stations, accurately recording orders and assisting guests in making menu choices. Reliable, customer service-driven team player.
Overview
10
10
years of professional experience
Work History
Waitress
Sunset Grill
Wasaga Beach, Ontario
09.2019 - Current
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Carefully transferred orders from kitchen to tables and cleared plates as patrons finished food and beverage items.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Operated POS terminals to input orders, split bills and calculate totals.
Waitress
bananas
Wasaga Beach, ON
June - 09.2022
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Stocked server areas with supplies before, during and after shifts.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Waitress
Swiss Chalet
Collingwood, ON
11.2018 - 10.2021
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Waitress
Eggsmart
Collingwood, ON
04.2018 - 11.2019
- Offered enthusiastic and personable service to all customers.
- Ensured that food was served to guests at the proper temperature by bringing it to the table immediately.
- Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.
- Handled cash, credit and debit cards and personal checks and made the correct change in payment transactions.
Waitress / Bartender
Differing Public House
Shelburne, Ontario
Aug 2018 - 11.2018
- Waited on multiple customers at the bar and throughout the bar area.
- Verified that guests at the bar were of legal age.
- Enthusiastically and appealingly described food and drink specials to guests.
- Processed orders on a computerized Point of Sale system.
Waitress
Barb's Country Kitchen
Orangeville, ON
09.2016 - 03.2018
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Provided friendly and attentive service.
- Ensured that food was served to guests at the proper temperature by bringing it to the table immediately.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Inventoried and restocked items throughout day.
Education
Wilton Cake Decorating
Barrie, Ontario2009
Smart Serve
2006
Orangeville District Secondary School
Orangeville, ON2000
Skills
- Thrives in fast-paced environment
- Organized and efficient server
- Cash handling
- Customer service
- Point of Sale (POS) system operations
- Effective customer upselling
Timeline
Waitress
Sunset Grill
09.2019 - Current
Waitress
Swiss Chalet
11.2018 - 10.2021
Waitress
Eggsmart
04.2018 - 11.2019
Waitress
Barb's Country Kitchen
09.2016 - 03.2018
Orangeville District Secondary School
Smart Serve
Wilton Cake Decorating
Waitress / Bartender
Differing Public House
Aug 2018 - 11.2018
Waitress
bananas
June - 09.2022