Summary
Overview
Work History
Education
Skills
Timeline
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Jackie Roberts

Newmarket,ON

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

30
30
years of professional experience

Work History

Travel Associate Part-time Remotely

VIP Group Vacations
Newmarket , ON
09.2015 - Current
  • Assisted customers with booking flights, hotels and car rentals in accordance with their preferences and budget constraints.
  • Researched destination-specific activities to provide recommendations for clients' itineraries.
  • Provided customer service support via phone, email, or live chat platforms.

Retail Services Representative

Sears, Bowring, Wine Rack in Upper Canada Mall
Newmarket, ON
10.2010 - 08.2015
  • Greeted customers in a friendly and professional manner.
  • Provided assistance with product selection, purchase decisions and product returns.
  • Processed sales transactions accurately and efficiently using cash registers and computer systems.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Helped to manage inventory levels by restocking shelves as needed.
  • Communicated effectively with fellow team members to ensure customer satisfaction goals were met.
  • Demonstrated problem solving skills when resolving customer complaints or issues in a timely manner.
  • Utilized up-selling techniques to promote additional products or services to customers.
  • Handled all customer service inquiries quickly and professionally.
  • Engaged customers while solving issues and providing solutions with fast and accurate transaction processing.

Customer Service Supervisor

Ticketmaster Canada
Toronto, ON
10.1993 - 08.2010
  • Supervised and trained customer service staff to ensure excellent customer service delivery.
  • Provided guidance and support to junior customer service representatives, including coaching and mentoring.
  • Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
  • Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.

Education

Bachelor of Arts - Political Science

University of Toronto
Toronto, ON
06.1996

Honours Diploma - Broadcast Journalism

Seneca College of Applied Arts And Technology
North York, ON
05.1990

Skills

  • Client Networking
  • Leisure Travel
  • Retail Sales
  • Customer Service
  • Group Sales

Timeline

Travel Associate Part-time Remotely

VIP Group Vacations
09.2015 - Current

Retail Services Representative

Sears, Bowring, Wine Rack in Upper Canada Mall
10.2010 - 08.2015

Customer Service Supervisor

Ticketmaster Canada
10.1993 - 08.2010

Bachelor of Arts - Political Science

University of Toronto

Honours Diploma - Broadcast Journalism

Seneca College of Applied Arts And Technology

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Jackie Roberts