Jackie Rangel
Chino
Summary
Skilled in overseeing comprehensive care management services, coordinating multidisciplinary programs, and implementing strategic healthcare initiatives to meet operational goals. Previous roles have resulted in improved operational efficiency and enhanced patient satisfaction.
Overview
26
26
years of professional experience
Work History
Director of Care Management
Akido Labs (Chaparral Medical Group)
07.2023 - 07.2024
- Responsible for the day-to-day operations of the organization's Safety Net programs in Kern County, Los Angeles County, and the Inland Empire
- Led cross-functional team to improve collaboration, innovation, and efficiency with compliance data and billing
- Developed and implemented strategic initiatives to address social determinants of health, enhancing access to care and reducing disparities
- Managed 20+ clinical and non-clinical staff, including physicians, PAs, Community Health Workers, Lead Care Managers, LCSWs, and nurses.
Clinical Director
Collage Rehabilitation Partners
04.2019 - 07.2023
- Responsible for operational and programmatic aspects of a post-acute neuro-rehabilitation program serving five counties in Southern California
- Worked collaboratively with other departments to ensure successful integration of home and community-based post-acute rehabilitation services within the organization's overall strategy
- Managed a rehab team of 75+ field based clinical staff
- Facilitated the development of long-term objectives, strategies, and tactics for organizational growth
- Work with interdisciplinary treatment teams, patients, and external case managers to implement effective treatment and discharge plans along rehab continuum of care.
Director of Clinical Management
Rehab Without Walls
11.2016 - 04.2019
- Hired, trained, and managed staff of 100+ neuro-rehabilitation clinicians and case managers
- Directed the organization's daily clinical operations, ensuring compliance with applicable laws and regulations
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects
- Collaborated with senior leadership to set long-term objectives for the company
- Conducted comprehensive audits of to ensure adherence to regulatory compliance and internal standards, identifying key areas for improvement.
Community Liaison
Centre for Neuro Skills
01.2011 - 10.2016
- Established and managed successful working relationships with key external stakeholders, including hospitals, physicians, payer sources, and referral sources to increase program admissions
- Developed and implemented plans for outreach initiatives to engage community members
- Organized and facilitated public meetings, forums, workshops and trainings on a variety of topics for diverse audiences.
Social Worker, Complex Care Management
Inland Empire Health Plan
03.2008 - 11.2010
- Participated in care planning process with complex care management (CCM) unit to identify effective interventions to meet treatment goals, address compliance issues, and improve quality of life for health plan members with complex medical, psychological, mental health, and substance use disorders
- Collaborated with other professionals such as psychiatrists, psychologists, and nurses to coordinate care for health plan members
- Provide appropriate interventions which demonstrate knowledge of and sensitivity toward cultural diversity and religious, developmental, health literacy, and educational backgrounds of the population served
- Utilize interpreter services per policy.
Social Worker/Case Manager
Casa Colina Hospital & Centers for Healthcare
11.2006 - 03.2008
- Facilitated interdisciplinary communication to maintain ongoing, positive relationships with healthcare teams, patients, families, payers, and community providers
- Collaborated with other service providers to ensure continuity of care for clients
- Provided crisis intervention support for clients in emergency situations
- Participated in interdisciplinary team meetings to discuss treatment options.
Director of Social Services
LifeSteps, Inc.
11.2003 - 10.2005
- Identified the psycho-social needs of families and seniors in affordable housing and provided case management services to meet those needs
- Coordinated with community partners to ensure access to appropriate resources for clients
- Assisted residents in adjustment to new environments and provided counseling for resident and family to assure psychosocial health and contentment.
Program Coordinator
Prototypes/I-CAN
08.2000 - 08.2002
- Responsible for the administrative and programmatic aspects of the partial day treatment mental health program
- Facilitated psycho-educational groups on topics such as anger management, stress reduction, and life skills development for clients with chronic and persistent mental illness
- Developed individualized treatment plans tailored to the needs of each client
- Utilized evidence-based practices such as cognitive-behavioral therapy and group therapy.
Consumer Services Coordinator
Inland Regional Center
09.1998 - 08.2000
- Managed caseload of 100+ school aged clients with developmental disabilities, ensuring adherence to service plans
- Facilitated communication between clients, families, caregivers, social services, and other agencies to ensure client needs were met
- Conducted home visits to assess the safety of living environments for clients
- Maintained accurate case records and documentation according to agency guidelines.
Education
Master of Business Administration -
Louisiana State University
Shreveport, LA12.2023
Master of Social Work - undefined
University of Southern California
Los Angeles, CA05.2003
Bachelor of Science: Human Services - undefined
California State University
Fullerton, CA08.1998
Skills
- Bilingual English/Spanish
- Program Management
- Public Speaking
- Team Collaboration
- Care Planning
- Adaptability
Timeline
Director of Care Management
Akido Labs (Chaparral Medical Group)
07.2023 - 07.2024
Clinical Director
Collage Rehabilitation Partners
04.2019 - 07.2023
Director of Clinical Management
Rehab Without Walls
11.2016 - 04.2019
Community Liaison
Centre for Neuro Skills
01.2011 - 10.2016
Social Worker, Complex Care Management
Inland Empire Health Plan
03.2008 - 11.2010
Social Worker/Case Manager
Casa Colina Hospital & Centers for Healthcare
11.2006 - 03.2008
Director of Social Services
LifeSteps, Inc.
11.2003 - 10.2005
Program Coordinator
Prototypes/I-CAN
08.2000 - 08.2002
Consumer Services Coordinator
Inland Regional Center
09.1998 - 08.2000
Master of Social Work - undefined
University of Southern California
Bachelor of Science: Human Services - undefined
California State University
Master of Business Administration -
Louisiana State University
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