Jackie Phoulivanh
Rancho Cordova
Summary
Experienced Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 10+ years of experience and willingness to take on any challenge.
Overview
17
17
years of professional experience
Work History
Insurance Coordinator/ Receptionist
Eureka Dental Group
10.2019 - Current
- Assisted patients with understanding their insurance benefits and financial responsibility, fostering positive relationships.
- Maintained excellent professional relationships with insurance company representatives, facilitating efficient claim processing and reimbursement.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Patient Care Coordinator/Receptionist/Insurance Biller
Dental Source
03.2016 - 09.2019
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Posted cash and insurance payments and called on unpaid claims and outstanding balances.
Insurance Biller
Sacramento Community Clinic
03.2014 - 03.2016
- Submitted Electronic and paper claims to insurance companies to collect dental/medical payment.
- Identified, researched and resolved billing currency.
- Review CMS 1500 & UB 04 claims for diagnosis and procedure
- Manage Care- Blue Cross, Molina, Health Net, Medi-cal
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Front Desk Receptionist
Western Dental & Orthodontics
11.2007 - 08.2009
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Education
Associate of Arts in Medical Billing & Coding -
Heald College
Rancho Cordova04.2014
Skills
- Claim Processing
- Benefits Verifications
- Verbal and Written Communication
- Comfort with technology
- Ability to work independently and with a team, adaptability
- Customer Service and Assistance
Timeline
Insurance Coordinator/ Receptionist
Eureka Dental Group
10.2019 - Current
Patient Care Coordinator/Receptionist/Insurance Biller
Dental Source
03.2016 - 09.2019
Insurance Biller
Sacramento Community Clinic
03.2014 - 03.2016
Front Desk Receptionist
Western Dental & Orthodontics
11.2007 - 08.2009
Associate of Arts in Medical Billing & Coding -
Heald College
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