Jackie NEUGEBAUR
Rock Creek
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Campground Manager
Rock Creek Riverside Campground
06.2015 - Current
- Evaluated employee performance regularly for continuous improvement in staff productivity levels.
- Developed comprehensive staff training programs to ensure a high level of service delivery.
- Optimized staffing schedules for optimal coverage during peak seasons, ensuring seamless operations across all areas of the campground.
- Conducted regular site inspections to identify potential hazards and address them promptly, mitigating risks to guests'' safety and wellbeing.
- Successfully resolved conflicts among campers by employing strong communication and mediation skills.
- Ensured timely maintenance and repair of facilities, providing a safe and comfortable environment for guests.
- Increased return visits by maintaining a clean and well-organized campground environment that exceeded guest expectations.
- Coordinated resources to effectively handle needs of overnight guests for half-week, weeklong and extended stay camps.
- Maintained accurate records of reservations, payments, maintenance tasks, incident reports, ensuring easy access to information when needed.
- Collaborated with local businesses to foster partnerships that enhanced guest experiences during their stay.
Head Server
Prospector Pub
03.2016 - 01.2024
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Supervised server staff and simultaneously served personal section of tables.
- Managed food resources, memorized orders, and coordinated customer service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Cultivated warm relationships with regular customers.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
District Operations Coordinator
H&R Block
09.2013 - 06.2014
- Setup and maintained Payroll and Human Resource software for employees
- Daily review of ADP software for all employees and ensure biweekly payroll accurate and submitted
- All accounts payable invoices properly coded and submitted for approval
- Partner with district manager to assist in all operations of the company
- Develop and maintain district wide team site
- Assist in hiring and training all employees
- Setup all computer networks in offices
- Strong knowledge of all computer applications including Microsoft Office and Windows
- Order all office supplies for the district
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
District Support Specialist
H&R Block
01.2011 - 09.2013
- Assist all employees with software applications
- Troubleshooting all offices with any technical computer issues or office equipment
- Assisting Field Technical Support with computer network problems
- Scheduling staff to comply with labor budgets
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributed to development of customer feedback system to better understand user needs and expectations.
- Improved customer retention with empathetic and efficient handling of support cases.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Assisted in development of system security protocols.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
Tax Preparer/ Debt Collection
H&R Block
01.2010 - 01.2011
- Prepare income tax returns
- Customer service
- Account Receivables from cashback returns
- Reviewing income tax returns from post assessment
- Analyzed financial records to verify accuracy of tax returns.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
Education
Bookkeeping Specialist Certificate -
Power Concepts
Kelowna, BCOffice Core Certificate -
Power Concepts
Kelowna, BCHigh School Diploma -
Kelowna Senior Secondary
Kelowna, BC06.1994
Income Tax 1, 2, 3, 4 -
HR Block
Kelowna, BCAccounting
Okanagan College
Kelowna, BCSkills
- Proficient computer literacy
- Excellent communication skills
- Critical thinking
- Effective Conflict Management
- Project management
- Team player
- Ability to work in a fast-paced environment
- Customer invoicing
- Supply ordering
- Inventory oversight
- Safe food handling
- Multitasking skills
- Training employees
- Food safety compliance
- Team management
- Guest relations
Timeline
Head Server
Prospector Pub
03.2016 - 01.2024
Campground Manager
Rock Creek Riverside Campground
06.2015 - Current
District Operations Coordinator
H&R Block
09.2013 - 06.2014
District Support Specialist
H&R Block
01.2011 - 09.2013
Tax Preparer/ Debt Collection
H&R Block
01.2010 - 01.2011
Office Core Certificate -
Power Concepts
Income Tax 1, 2, 3, 4 -
HR Block
Bookkeeping Specialist Certificate -
Power Concepts
High School Diploma -
Kelowna Senior Secondary
Accounting
Okanagan College
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