Jacqueline Reyes
Fontana
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
Work History
Store Manager
The Children's Place
Moreno Valley
04.2022 - Current
- Managed daily store operations to ensure smooth workflow and customer satisfaction.
- Trained and supervised staff on company policies and customer service best practices.
- Coordinated inventory management to maintain stock levels and minimize shrinkage.
- Implemented visual merchandising standards to enhance product displays and store appeal.
- Analyzed sales trends to optimize product placement and drive sales performance.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Assistant Manager
The Children’s Place
Ontario
05.2021 - 04.2022
- Assisted in managing daily store operations and maintaining inventory levels.
- Trained and supervised staff to enhance customer service skills and team performance.
- Coordinated visual merchandising to create appealing in-store displays for customer engagement.
- Handled scheduling and payroll processing to ensure efficient workforce management.
- Resolved customer inquiries and complaints to maintain a positive shopping experience.
- Ensured compliance with safety regulations and company policies.
Sales Lead
The Children's Place
Montclair
02.2017 - 06.2018
- Led team to achieve sales goals and enhance customer engagement.
- Trained and mentored new staff on product knowledge and sales techniques.
- Managed cash register operations using POS system and processed sales and returns.
- Replenished and arranged items to maintain appearance.
- Engaged shoppers, providing assistance and information on merchandise and product features.
Sales Associate
The Children’s Place
Rancho Cucamonga
05.2016 - 02.2017
- Assisted customers with product selection and inquiries.
- Educated customers about promotions and loyalty programs.
- Processed transactions accurately using point-of-sale systems.
Education
Fontana High School
Fontana, CASkills
- Visual merchandising
- Customer engagement
- Retail operations
- Staff training
- Effective communication
- Problem solving
- Time management
- Loss prevention
- Customer service management
- Team leadership and coaching
- Friendly and positive
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Store Manager
The Children's Place
04.2022 - Current
Assistant Manager
The Children’s Place
05.2021 - 04.2022
Sales Lead
The Children's Place
02.2017 - 06.2018
Sales Associate
The Children’s Place
05.2016 - 02.2017
Fontana High School