Jackie Moody
Ham Lake ,MN
Summary
Proven leader and motivated professional with extensive experience in hospitality and customer service, notably at Upper Block Sports Bar and Grill. Excelled in bar management and staff training, enhancing customer satisfaction and loyalty through exceptional service and interpersonal skills. Demonstrated problem-solving abilities, ensuring operational excellence and compliance with health standards. Extremely work motivated and constantly wanting to improve and challenge myself.
Overview
6
6
years of professional experience
Work History
Bar Manager
Upper Block Sports Bar and Grill
02.2024 - 01.2025
- Finalized daily cash register and generated end-of-day cashier report.
- Developed a pleasant ambiance leading to repeat clientele.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Housekeeper
Podwerhorn Ski Resort
10.2023 - 01.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Nursing Assistant
Villa Maria
01.2023 - 09.2023
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented care actions by completing records and logs in medical software system.
Server
Elk and Hound
05.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Bartender
Indianhead Mountain Resort
01.2022 - 05.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Dutches Bar
06.2021 - 01.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Housekeeper
Days Inn Hotel
08.2018 - 09.2019
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Highschool -
Hurley School District
Hurley, WI2019
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Bar management
- Inventory management
- Customer relationship building
- Guest interaction
- Outgoing personality
- Service-oriented mindset
- Time management
- Decision-making
- Detail Oriented
- Work Motivated
- Highly Dependable
- Strong Interpersonal skills
Languages
English
Full Professional
Timeline
Bar Manager
Upper Block Sports Bar and Grill
02.2024 - 01.2025
Housekeeper
Podwerhorn Ski Resort
10.2023 - 01.2024
Nursing Assistant
Villa Maria
01.2023 - 09.2023
Server
Elk and Hound
05.2022 - 01.2023
Bartender
Indianhead Mountain Resort
01.2022 - 05.2022
Bartender
Dutches Bar
06.2021 - 01.2022
Housekeeper
Days Inn Hotel
08.2018 - 09.2019
Highschool -
Hurley School District
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