Jackie Moc
Baldwin
Summary
Motivated and versatile professional with a Bachelor of Arts in Business Administration and a concentration in Finance. Possesses a solid foundation in IT, complemented by strong customer service experience. Adept at managing technical issues and providing exceptional support. Seeking an entry-level IT position with a customer service focus to leverage technical skills and enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Computer Assembler / Customer Support Specialist
American Future Technology Corporation
11.2019 - Current
- Assembled computers and provided technical support to customers, resolving hardware and software issues with efficiency and accuracy
- Developed strong customer relationships by offering prompt, courteous service and tailored solutions
- Diagnosed technical problems and provided troubleshooting assistance, enhancing overall customer satisfaction
- Implemented process improvements based on feedback to increase efficiency and service quality.
Customer Service and Warehouse Associate
eModern Decor, Inc.
06.2018 - 09.2018
- Managed customer inquiries and processed orders with a focus on delivering excellent service and accurate fulfillment
- Conducted quality checks on products and handled shipping logistics to ensure timely and correct deliveries
- Resolved customer issues and concerns, contributing to a positive customer experience and repeat business
- Utilized inventory management skills to maintain optimal stock levels and improve order accuracy.
Inventory Clerk and Customer Support
MTG Deals
12.2014 - 09.2017
- Assisted customers with product information and inventory-related queries, delivering effective and timely support
- Managed inventory records and addressed discrepancies using Excel and Crystal Commerce, ensuring accurate stock levels
- Handled customer complaints and provided resolutions, maintaining high customer satisfaction
- Coordinated shipping and packaging, ensuring secure and accurate deliveries
- Coordinated services and provided customer support for events and conventions hosting over 5,000 attendees.
Education
Bachelor of Arts in Business Administration - Finance
California State University, Fullerton
12.2017
Skills
- Windows
- MacOS
- Microsoft Office Suite
- Excel
- Word
- Crystal Commerce
- Computer assembly
- Inventory management
- Customer Service: Excellent communication skills with a proven ability to manage and resolve customer issues effectively
- Technical Troubleshooting: Skilled in diagnosing and addressing technical problems, with experience in both hardware and software support
- Problem-Solving: Strong analytical skills with a track record of finding and implementing solutions to technical and customer service challenges
- Organizational Skills: Demonstrated ability to prioritize tasks and manage multiple responsibilities in fast-paced environments
- Attention to Detail: Focused on precision and accuracy in technical tasks and customer service interactions
Timeline
Computer Assembler / Customer Support Specialist
American Future Technology Corporation
11.2019 - Current
Customer Service and Warehouse Associate
eModern Decor, Inc.
06.2018 - 09.2018
Inventory Clerk and Customer Support
MTG Deals
12.2014 - 09.2017
Bachelor of Arts in Business Administration - Finance
California State University, Fullerton
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