Jackie McCulloch
Calgary,Canada
Summary
Compassionate, solutions-oriented, hard-working individual looking to find a position in which I can utilize my customer service, supervisory, and professional skills as well as continuing to learn and increase my knowledge and experience.
Overview
33
33
years of professional experience
1
1
Certification
Work History
COMMUNITY COORDINATOR
PACEKIDS PROGRAMS
09.2020 - 08.2024
- Facilitate family registration in Pacekids’ programs, establish and manage contracts with Family Support for Children with Disabilities (FSCD), serve as first point of contact for families, hire and supervise aides, coordinate meetings, monitor program plans, address family involvement concerns, promote positive programming, ensure accurate billing and record management.
PROGRAM ASSISTANT
PACEKIDS PROGRAMS
10.2019 - 09.2020
- Responsible for documentation of hours worked, coordinate intake and program documentation, provide support to the team, record meeting minutes, generate monthly invoicing, manage a toy lending library, and train aides.
OFFICE ADMINISTRATOR
CENTRE FOR LITERACY
08.2012 - 06.2016
- Answered calls, assisted Executive Director, maintained records management, managed payroll, generated invoices, collaborated on digitization strategy, improved procedures, supported personnel matters, and coordinated office repairs.
COMMERCIAL INSURANCE BROKER
CMB INSURANCE BROKERS
01.1992 - 01.2003
- Built client relationships, assessed insurance needs, negotiated with underwriters, advised on risk management, marketed new clients, and collected premiums.
Education
Chartered Insurance Professional (CIP) Courses, Bodily Injury Claims, 1994, Principles & Practices of Insurance, 1994, Insurance on Property Part 1, 1999, Automobile Insurance Part 1, 1999 -
Insurance Institute of Northern Alberta
Edmonton, AB12.1999
Grade 12 Diploma -
Ross Sheppard High School
Edmonton, AB06.1990
Skills
- A genuine desire to achieve, excel and evolve
- Self-starter; ability to work independently in a fast-paced environment
- Strong interpersonal skills and positive work ethic
- Well developed skills in combining patience, professionalism, and persistence to troubleshoot client concerns; works efficiently under pressure
- Self-starter; ability to work independently in a fast-paced environment
- written and verbal communication
- Administrative tasks
- Teamwork and Collaboration
- Time Management
- Organizational Skills
Certification
- Certificate of Completion of Leader as Coach for Non-Profits, 01/01/22, Casey Executive Coaching
- Certificate of Completion of Being Trauma Aware, 01/01/22, Luna Child & Youth Advocacy Centre
- Certificate of Completion of The Power of Play: Personal & Professional Applications, 01/01/22, Rocky Mountain Play Therapy Institute
- Certificate of Completion of FOIP: Focus on Privacy Course, 01/01/23, Government of Alberta
Languages
English
Full Professional
Certificates
Certificate of Completion of Leader as Coach for Non-Profits | 2022 | Casey Executive Coaching
Certificate of Completion of Being Trauma Aware | 2022 | Luna Child & Youth Advocacy Centre
Certificate of Completion of The Power of Play: Personal & Professional Applications | Rocky Mountain Play Therapy Institute
Certificate of Completion of FOIP: Focus on Privacy Course | 2023 | Government of Alberta
Timeline
COMMUNITY COORDINATOR
PACEKIDS PROGRAMS
09.2020 - 08.2024
PROGRAM ASSISTANT
PACEKIDS PROGRAMS
10.2019 - 09.2020
OFFICE ADMINISTRATOR
CENTRE FOR LITERACY
08.2012 - 06.2016
COMMERCIAL INSURANCE BROKER
CMB INSURANCE BROKERS
01.1992 - 01.2003
Chartered Insurance Professional (CIP) Courses, Bodily Injury Claims, 1994, Principles & Practices of Insurance, 1994, Insurance on Property Part 1, 1999, Automobile Insurance Part 1, 1999 -
Insurance Institute of Northern Alberta
Grade 12 Diploma -
Ross Sheppard High School
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