Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Jackie Lough

Langley,BC

Summary

Versatile and results-driven professional with a diverse and valuable skill set honed through extensive customer service. I excel at engaging with people, maintaining a strong work ethic, and building relationships.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Finance Manager

Get Going Auto Finance
07.2021 - 01.2024
  • Maximized profitability by negotiating and structuring optimal automotive financing deals
  • Streamlined loan approval processes for enhanced customer experience and faster turnaround times
  • Built strong relationships with clients, leading to repeat business and referrals through active listening and personal rapport
  • Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process
  • Collaborated with team members to exceed sales targets and achieve company goals
  • Utilized CRM tools effectively to track customer interactions and maintain accurate records

Server

Match Eatery & Public House
05.2018 - 06.2021
  • Provided exceptional customer service by promptly attending to their individual needs, offered personalized service, and ensured a positive dining experience that nurtured repeat patrons
  • Took orders with accuracy and communicated with BOH / bartenders if needed
  • In-depth menu knowledge (including ingredients/ preparation methods) which enabled me to make sound recommendations and upsell food and beverage items
  • Carried out complete opening, closing and shift change duties to keep restaurant running efficiently
  • Maintained a clean and orderly dining area for an enjoyable guest experience
  • Assisted in training new hires, providing guidance on restaurant standards and best practices
  • Addressed customer complaints or concerns professionally, ensuring resolution and maintaining positive relationships

Hostess / Expo

Cactus Club Café / Summer Hill Winery
01.2015 - 04.2018
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Advised customers about special offerings and menu items to help drive sales.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Assistant Manager / Key Holder

Collective Apparel
06.2014 - 01.2015
  • Streamlined store operations for increased efficiency, implementing new processes and procedures
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
  • Created an inviting space with a focus on customer service to grow loyal clientele within the local community
  • Developed strong working relationships with staff, fostering a positive work environment
  • Increased sales through effective merchandising strategies and targeted promotions

Education

High School Diploma -

Okanagan Mission Secondary
Kelowna, BC
06.2014

Skills

  • Quick Learner
  • Dependable
  • Hardworking
  • Tech Savvy
  • Problem Solving
  • Excellent People Skills
  • Customer Relations
  • Success Driven

References

  • Jordan Rousseau - Finance Director - Get Going - 604-328-2140
  • Sophia Watts - Manager - Match Eatery & Public House - 778-773-4386

Certification

  • VSA License
  • Serving it Right Certificate

Timeline

Finance Manager

Get Going Auto Finance
07.2021 - 01.2024

Server

Match Eatery & Public House
05.2018 - 06.2021

Hostess / Expo

Cactus Club Café / Summer Hill Winery
01.2015 - 04.2018

Assistant Manager / Key Holder

Collective Apparel
06.2014 - 01.2015

High School Diploma -

Okanagan Mission Secondary

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Jackie Lough