Jackie Lee
Sacramento
Summary
Seeking a dynamic work environment that fosters growth and allows for the application of existing knowledge while also providing opportunities to learn and develop new skills. Committed to advancing professionally and contributing positively to the team and organization. Passionate about taking on new challenges and continuously improving to achieve success in my career journey. Eager to leverage my expertise and dedication to make a meaningful impact in a collaborative setting.
Overview
9
9
years of professional experience
Work History
Patient Coordinator
Endodontic Associates Dental
03.2023 - 02.2025
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
Dental Receptionist
Health and Life Organization
10.2021 - 03.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Helped patients complete necessary medical forms and documentation.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
Shift Lead
Jimboy’s Tacos
05.2021 - 10.2021
- Maintain fast and accurate service
- Complete all task given by upper management
- Work as a team and support crew members to complete all task
- Manage cash, count the currency in each drawer and ensure all crew members’ deposits are accurate
Shift Lead
Wingstop
12.2020 - 05.2021
- Communicated across different levels of management
- Recorded daily inventory
- Trained new employees
- Provided excellent customer service
Waitress
Edokko 11
01.2016 - 12.2020
- Communicated with customers to ensure customer satisfaction
- Worked with coworkers to ensure all tables are waited on
- Multitasked
- Payed attention to details to ensure all orders are correct
- Followed all instructions given by management
- Fast-learner
Education
High School Diploma -
John F Kennedy
Sacramento, CA06-2019
Skills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Office administration
- Attention to detail
- Customer service
- Organizational skills
- Patient care
Timeline
Patient Coordinator
Endodontic Associates Dental
03.2023 - 02.2025
Dental Receptionist
Health and Life Organization
10.2021 - 03.2023
Shift Lead
Jimboy’s Tacos
05.2021 - 10.2021
Shift Lead
Wingstop
12.2020 - 05.2021
Waitress
Edokko 11
01.2016 - 12.2020
High School Diploma -
John F Kennedy
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