Jackie Lawrence
St Thomas,ON
Summary
Proven leader and problem-solver at Home Depot, adept in customer service and time management, enhanced shopping experiences through efficient, independent work and mentoring. Excelled in resolving customer issues, boosting satisfaction and productivity. Skilled in store operations and fostering positive environments, consistently achieving and surpassing goals.
Overview
20
20
years of professional experience
Work History
Head Cashier
Home Depot
03.2023 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Millwork Sales Specialist
Home Depot
08.2020 - 09.2023
- Stayed current on industry trends and new product offerings, enabling informed discussions with clients.
- Created special order designs for customers projects including windows and doors.
- Resolved customer issues promptly, resulting in high levels of client satisfaction and repeat business.
Customer Service Cashier
Home Depot
03.2004 - 08.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor Of Fine Arts - Fine Arts.
Fanshawe College of Applied Arts And Technology
London, ONDiploma - Business
East Elgin Secondary School
Aylmer, ONSkills
- Customer Service
- Positive Attitude
- Time management strength
- Team building with large and small groups
- Store opening/closing procedures
- Problem solving
- Able to work efficiently and independently
Accomplishments
In my time at Home Depot, I have learned and accomplished many things. I have won associate of the month several times and have received several awards for my customer service. I have received my diamond award at Home Depot, which is a top tier award.
Languages
English
Native or Bilingual
Timeline
Head Cashier
Home Depot
03.2023 - Current
Millwork Sales Specialist
Home Depot
08.2020 - 09.2023
Customer Service Cashier
Home Depot
03.2004 - 08.2020
Bachelor Of Fine Arts - Fine Arts.
Fanshawe College of Applied Arts And Technology
Diploma - Business
East Elgin Secondary School
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