JACKIE KOZAI
Whitby
Summary
Positive and upbeat sales professional who connects with customers. Detailed-oriented salesperson fosters enthusiasm in products and services, and delivering sales results. Friendly go-getter achieving top levels of production.
Overview
23
23
years of professional experience
Work History
Sales Associate
Hudson’s Bay
09.2012 - Current
- Helped customers navigate store, complete sales and process returns
- Processed payments quickly to keep customer flow moving
- Informed customers of promotions and special offers to increase sales
- Supported team with receiving, pricing and merchandising
- Maintained clean and organized sales floor for optimal shopping experience
- Actively listened to customer concerns, addressing issues promptly and professionally
- Assisted customers in finding suitable products
- Acquired extensive knowledge of products and services offered at store
- Trained new hires on company procedures, product knowledge, and customer service expectations
- Built rapport with customers by offering friendly, welcoming environment in store
- Removed dust and dirt from items, regularly cleaning store
- Cash Office: Retrieved cash deposits from the previous night from the safe
- Confirm all cash deposits and manual enter information into the system
- Generate bank deposits and enter data into the general ledger
- Disburse change to staff and balance petty cash before and after each shift
- Fulfillment (online orders): Search for items, confirm available stock and package
- Print invoice, shipping label and daily manifest
Real Estate Agent
Right At Home Realty
03.2023 - 02.2025
- Completed comprehensive training courses to enhance industry knowledge.
- Developed a detailed sellers listing guide to assist clients in the home selling process.
On-Call Customer Service Representative
Carb Boom Sports Nutrition Inc
08.2010 - 04.2011
- Conducted professional courteous cold calls throughout North America to contact old clients
- Assisted with the creation and maintenance of the master client database
Accounts Receivable Officer
The Mibro Group
04.2002 - 08.2003
- Contacted customers for payment, maintaining professional communication.
- Resent invoices and reconciled accounts monthly to ensure financial accuracy
- Collaborated with the finance manager to address and resolve account discrepancies.
- Conducted credit checks on new customers, mitigating risk of bad debts and potential losses.
- Supported cash application process by accurately posting customer payments against open invoices.
Education
Diploma - Fitness and Lifestyle Management
George Brown College
01.1994
Skills
- Customer Service Excellence
- Sales and Promotional Strategies
- Team Leadership and Training
- Merchandise Management
- Problem-Solving and Conflict Resolution
- Cash Handling and Financial Reconciliation
- Reliable and punctual
Timeline
Real Estate Agent
Right At Home Realty
03.2023 - 02.2025
Sales Associate
Hudson’s Bay
09.2012 - Current
On-Call Customer Service Representative
Carb Boom Sports Nutrition Inc
08.2010 - 04.2011
Accounts Receivable Officer
The Mibro Group
04.2002 - 08.2003
Diploma - Fitness and Lifestyle Management
George Brown College
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