Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yesenia Fernandez

West Covina

Summary

Dedicated Sales Associate with a strong focus on enhancing the customer shopping experience. Skilled in customer service and relationship building, driving repeat business and loyalty.

Overview

9
9
years of professional experience

Work History

Sales Associate

Soccer City
La Puente, CA
06.2012 - 06.2020
  • Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
  • Maintained detailed knowledge of inventory, enabling prompt and accurate responses to customer inquiries.
  • Collaborated with team members to implement effective merchandising strategies that increased product visibility.
  • Analyzed customer feedback to identify areas for service improvement and implemented corrective actions.
  • Developed strong relationships with regular customers, contributing to loyalty and repeat business initiatives.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

Hollister.Co
West Covina, CA
10.2011 - 05.2012
  • Processed transactions efficiently, ensuring accuracy while handling multiple payment methods.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

La Puente High School
La Puente, CA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Soccer City
06.2012 - 06.2020

Sales Associate

Hollister.Co
10.2011 - 05.2012

High School Diploma -

La Puente High School
Yesenia Fernandez