Jackie DeVine
Sussex,NB
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
34
34
years of professional experience
1993
1993
years of post-secondary education
Work History
Cosmetic Lead
Lawtons
Sussex, N.B
07.2016 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Managed inventory levels and maintained stock for cosmetic products.
- Worked effectively in team environments to make the workplace more productive.
- Trained and mentored staff on product knowledge and customer service techniques.
- Developed promotional displays to enhance product visibility and attract customers.
- Oversaw scheduling and staffing to optimize store operations during peak hours.
- Implemented merchandising strategies to maximize sales across various product lines.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Managed recruiting, hiring and performance monitoring of sales team.
- Implemented training and mentoring programs to educate staff on cosmetic products and promote personal development opportunities.
- Provided excellent customer service by answering questions about products and helping customers select the right items to meet their needs.
- Created marketing strategies to increase sales of cosmetic products within the store.
- Organized and maintained cosmetics department, including stocking shelves, organizing backroom storage areas, and cleaning shelves as needed.
- Conducted monthly inventory of cosmetic products to ensure accuracy of stock levels.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Filled in for FSM when she was out for two months.
- Performed FSM duties with ease and efficiency.
Server
JJ's Diner
Sussex, NB
09.2010 - 06.2016
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Provided attentive service to customers in a fast-paced diner environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed customer orders using point-of-sale systems efficiently.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Upsold daily specials to enhance guest experience and satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Owner, Operator
Cream Puff Bakery
Sussex, N.B.
08.2005 - 01.2010
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Maintained financial records, including budgeting and expense tracking for operations.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Managed daily operations and coordinated staff scheduling and assignments.
- Developed and implemented marketing strategies to attract new customers.
- Oversaw inventory management, ensuring adequate stock levels for services offered.
- Trained and mentored employees on best practices and customer service standards.
Cashier
Cream Puff Bakery
Sussex, N.B.
07.1999 - 07.2005
- Processed customer transactions accurately and efficiently.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Used suggestive selling techniques to promote add-on sales.
- Maintained work area and kept cash drawer organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Assisted customers with product selections and inquiries.
- Handled cash register operations and balanced daily receipts.
- Promoted seasonal products and bakery specials to customers.
- Maintained a clean and organized checkout area.
Customer Service Associate Cashier
Lawtons
Sussex, New Brunswick
07.1992 - 08.1999
- Operated point-of-sale systems for accurate transaction processing.
- Performed daily opening and closing duties such as counting money, balancing cash drawers, and organizing paperwork.
- Stocked shelves, displays, and coolers with products.
- Promoted special offers and discounts throughout the store.
- Operated cash register accurately and efficiently while maintaining proper cash control procedures.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Provided excellent customer service while managing cash transactions.
- Assisted customers with product inquiries and returns effectively.
- Maintained a clean and organized checkout area for efficiency.
- Collaborated with team members to ensure smooth store operations.
- Educated customers about loyalty programs and promotions actively.
- Supported inventory management by restocking shelves promptly.
- Handled cash accurately during each shift.
- Provided excellent customer service by listening to customer needs and responding accordingly.
- Greeted customers upon arrival and assisted them with their inquiries.
- Followed company policies regarding returns, exchanges, refunds procedures.
Education
Sussex Regional High School
Sussex, New BrunswickSkills
- Inventory management
- Customer relationship management
- Effective communication
- Marketing strategy
- Time management
- Customer satisfaction
Timeline
Cosmetic Lead
Lawtons
07.2016 - Current
Server
JJ's Diner
09.2010 - 06.2016
Owner, Operator
Cream Puff Bakery
08.2005 - 01.2010
Cashier
Cream Puff Bakery
07.1999 - 07.2005
Customer Service Associate Cashier
Lawtons
07.1992 - 08.1999
Sussex Regional High School