
Dedicated and results-driven professional with extensive experience in customer service and management. Proven expertise in building and leading high-performing teams, streamlining operations, and delivering exceptional customer experiences. Adept at resolving complex issues, driving customer satisfaction, and implementing strategies that align with organizational goals. Strong leadership, communication, and problem-solving skills, combined with a passion for fostering positive relationships and achieving operational excellence. Recognized for adaptability, attention to detail, and a commitment to continuous improvement in dynamic environments.
- Create unique and compelling design concepts tailored to the event's theme, purpose, and audience and budget
- Collaborate with clients to understand their vision and translate it into cohesive decor ideas
- Lead and manage a team of designers, stylists, and production staff.
- Delegate tasks effectively and ensure timelines are met.
- Develop and manage decor budgets while maintaining design quality.
- Source cost-effective materials and vendors without compromising the creative vision.
- Build and maintain relationships with florists, rental companies, halls and other decor-related vendors.
- Supervise the setup and breakdown of decor installations on event day.
- Ensure all designs are executed to the highest standard and align with the client's expectations.
- Stay updated on event design trends, materials, and technology.
- Incorporate innovative ideas to keep event decor fresh and impactful.
- Address last-minute changes or challenges effectively and calmly.
- Provide creative solutions to unforeseen issues during the planning and execution phases.
- Regularly update clients on progress and seek approval for key design elements.
- Conduct final walkthroughs to ensure every detail aligns with the vision.
- Maintain high standards for craftsmanship, aesthetics, and functionality.
- Capture photos and videos of finish product to post on social media platforms and website
- Capture high-quality interior and exterior photos and videos of properties.
- Use advanced techniques to highlight the property's best features and lighting.
- Edit images and videos to meet branding and quality standards.
- Operate drones to capture aerial images and videos of properties and surrounding areas.
- Ensure compliance with local drone regulations and obtain necessary permissions.
- Create 3D property scans using Matterport or similar technologies.
- Ensure accurate placement of capture points for seamless navigation.
- Process and upload virtual tours for client and online use.
- Develop visually appealing content for real estate social media platforms.
- Create short promotional videos, reels, and slideshows optimized for social sharing.
- Maintain and transport photography, videography, and drone equipment.
- Ensure all tools are in working order and calibrated for optimal performance.
- Collaborate with real estate agents, homeowners, and staging teams to understand creative requirements.
- Provide guidance on staging and preparation for photoshoots.
- Use editing software to enhance photos, videos, and virtual tours.
- Coordinate shoot schedules with clients and adjust as needed for weather or availability
- Ensure the gym is clean, safe, and well-maintained at all times.
Oversee equipment functionality and coordinate repairs or replacements as needed.
- Hire, train, supervise, write up and terminate front desk staff, janitorial teams, and other support personnel.
- Responsible for the training of new hired operation managers which would include travel to other clubs and cities
- Conduct regular team meetings to communicate goals and updates.
- Address member inquiries, concerns, and complaints professionally and promptly.
- Ensure smooth operations at check-in, billing, and scheduling processes.
- Monitor membership sales, renewals, and cancellations to achieve revenue targets.
- Sale of new memberships, renewals of paid in full memberships, collection of over due accounts, EFT updates
- Enforce company policies, safety regulations, and operational procedures.
- Ensure compliance with local health and safety standards.
- Create staff schedules to ensure adequate coverage for all shifts ( Front desk, janitorial and kids klub )
- Coordinate with personal trainers, class instructors, and maintenance teams.
- Track and order necessary supplies for daily operations ( paper towel, soap, printer paper etc )
Maintain accurate records of inventory and purchase orders.
- Monitor and report on key performance indicators (KPIs) such as member retention and facility usage.
- Respond to emergencies, such as equipment failures, medical incidents and facility issues ensuring quick resolution
-Build relationships with members to foster a welcoming environment.
- Assist and support the General and Training Managers with any issues and or concerns
- Contact appropriate vendor for things such as pool issues, plumbing, electrical, HVAC etc this includes dealing with service calls, quotes, estimates, invoices etc